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Customer service employee KLM Eng +Nordic/Swedish/German at Manpower

Customer service employee KLM Eng +Nordic/Swedish/German

Manpower Amsterdam, NL Full Time
Required languages: German / Swedish
Apply on company site

Your new employer is Cygnific, a daughter company ofKLM. Cygnific has the aim to become the most personal customerservice team in the world. You will be working together with 1,500high-flyers from 36 different countries. It is an internationalorganization where 18 different languages are spoken, to help andunderstand every customer in the best way. To ensure the bestservice, customer service employees provide service 24/7 with asmile to passengers and travel agencies via e-mail, telephone, livechat, social media and WhatsApp. The offices are located inAmsterdam and Enschede, but the KLM wings also spread to England,Albania, India and the Philippines.

Working hours
In the roleof part-time or full-time customer service employee, you will beworking 32 to 40 hours. The working hours are:

  • Monday till friday: From 8.00 - 20.00 hrs
  • Saturday till sunday: From 9.00 - 17.30 hrs

Are you full of energy, wanderlust and customerfriendliness? Then Manpower encourages you to spread your wings asa customer service employee at Cygnific for AirFrance-KLM Group.In this role it is very important that you speak Englishplus Norwegian, Danish, German orSwedish. You do, and you also haveexperience with working as a B2C or FB agent or something similar?Then you can count on a gross salary of upto €2.065 per month. Also, you will geta direct contract with the possibility of a permanentcontract, allowance for working fromhome and after one year of employment thepossibility to fly cheaper with KLM via stand-byarrangement. Would you like to learn more about thisposition? Keep on reading!

Employment agency Manpower is looking for part-timeor full-time customer service employees for Cygnific forAirFrance-KLM Group.

As acustomer service employee you will support customers by providinghelpful information, answering questions and responding tocomplaints. Because you have contact with international travelerswe can't stress enough that it is veryimportant that you speak English plus Norwegian, Danish, German orSwedish. Your job is to make surecustomers have a delightful journey by going the extra mile andlooking for lean improvements, resulting in an excellent customerexperience for customers and clients of the AirFrance-KLM Group.They are the front line of support for clients and customers andthey help ensure that customers are satisfied with products andservices, both on- and offline, of the AirFrance-KLM Group. Butdon't you worry! Before you start working, you will follow an8-week (fully paid) training period. This way you can be sure thatyou can carry out your work properly! When you do start you canexpect to perform the following tasks:

  • Providing information, support and service to customersand clients before, during and after their journey and goingabove-and-beyond for customers to create winning experiences andincrease customer satisfaction and retention
  • Answering incoming questions of customers and clients,who are reaching out via various communication channels (forexample phone, e-mail, web, chat, social media)
  • Performing support within the applicable operationalrequirements, such as quality standards, first-call resolution,average handling time, service level, etc.
  • Keeping content and technical knowledge up to date inorder to provide optimal service to customers and clients, such asproduct knowledge, travel guidelines, ticket- and reservationssystems, websites, etc.
  • Guiding and helpingcustomers navigate through the different information sources, tofind an answer to their question
  • Increasingbrand awareness by helping customers and clients based on theAirFrance-KLM Group customer approach.
  • De-escalating customers’ complaints by searching for asolution that balances both the interests of AirFranceKLM and thecustomer

What’s in it foryou

  • A grosssalary €2.065 per month
  • Direct contractwith Cygnific
  • Possibility of a permanentcontract with the employee after the first temporary contract (7months) (with good performance and positive experience from bothsides
  • Travel expenses according to employer'sscheme
  • A part-time or full-time job of 32 to40 hours per week
  • 25 vacation days (based onfull-time contract)
  • After one year ofemployment: possibility to fly cheaper with KLM via stand-byarrangement (reduced rate if a place is available)
  • Able to work and think at a mbo/EQF 4 degree orHigher General Secondary education (havo) or Pre-universitysecondary education (vwo) or higher
  • Goodknowledge of the English language both written and spokenbecause of contact with international travelers
  • Besides English you have a good commandof the Norwegian, Danish, German or Swedish, both writtenand spoken
  • Experience working asB2C, FB Agent, Social Media or back-office or somethingsimilar
  • Experience in working withcomputers/reservation systems
  • Availability of32 to 40 hours a week
  • Education in tourism orexperience in working at a call centre or in a travel/airlinerelated industry is a pre

You will be working in Amsterdam or Enschede. It saves youtravel time if you live near these cities. 

Are you looking forward to a new job atCygnific? Don’t hesitate to apply and Manpower will contact youwithin two working days to discuss yourapplication!

Recommended Skills

  • Call Centers
  • Customer Satisfaction
  • Hardworking And Dedicated
  • Quality Management
  • Reservations Systems
  • Secondary Education
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Job ID: 4d3d8334597d