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Account Coordinator - French/Spanish - Amersfoort area at Abroad Experience

Account Coordinator - French/Spanish - Amersfoort area

Abroad Experience Amersfoort Full Time
Required languages: English / French / Spanish

The Account Coordinator coordinates day-to-day relationships with a dedicated customer base in a multilingual B2B environment. It is a 'spider in the web' position where you work closely together with colleagues around the world giving the best possible service to the customer base. A genuinely dynamic position in an outstanding international organization with plenty of opportunity to grow.
  • Team up with shipping locations, Sales, Finance, and other colleagues to provide a high level of customer service
  • Represent the company towards the customer and represent the customer inside the organization
  • Develop and maintain close business relationships with customer contacts
  • Act as the primary contact for your own customer base. Responsible for Order Management: schedule, confirm and monitor sales orders in close cooperation with production locations in Europe, USA and Asia.
  • Provide information in response to inquiries about products, sales orders, lead times, shipments and services
  • Do time-critical sample follow-up to ensure customer requirements are met consistently
  • Pro-actively follow up on customer issues
  • Manage customer credit situations and order blocks when a credit limit is reached
  • Support customer setup activities in all aspects. Maintain the accuracy of customer account data at all times
  • Assist colleagues during absences and in the peak season
  • Handle and resolve complaints according to our Quality Procedures and help avoid reoccurrence
  • Initiate credit and debit notes
  • Actively participate in project teams

  • Bachelor degree education
  • Excellent written and spoken English language skills and proficiency in French and/or Spanish
  • Strong organizing and problem-solving skills
  • Good communication and intercultural skills
  • Detail oriented with strong administrative follow-up and follow-through
  • Self-motivated, flexible, and proactive with a strong work ethic
  • Experience within an international customer service environment
  • Ability to cope with deadlines and changing workloads
  • Knowledge of SAP is an advantage

Recommended Skills

  • Administration
  • Attention To Detail
  • Communication
  • Customer Service
  • Debits And Credits
  • English
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Job ID: 2069 - 7334