The Account Coordinator coordinates day-to-day relationships with a dedicated customer base in a multilingual B2B environment. It is a 'spider in the web' position where you work closely together with colleagues around the world giving the best possible service to the customer base. A genuinely dynamic position in an outstanding international organization with plenty of opportunity to grow.

• Team up with shipping locations, Sales, Finance, and other colleagues to provide a high level of customer service
• Represent the company towards the customer and represent the customer inside the organization
• Develop and maintain close business relationships with customer contacts
• Act as the primary contact for your own customer base. Responsible for Order Management: schedule, confirm and monitor sales orders in close cooperation with production locations in Europe, USA and Asia.
• Provide information in response to inquiries about products, sales orders, lead times, shipments and services
• Do time-critical sample follow-up to ensure customer requirements are met consistently
• Pro-actively follow up on customer issues
• Manage customer credit situations and order blocks when a credit limit is reached
• Support customer setup activities in all aspects. Maintain the accuracy of customer account data at all times
• Assist colleagues during absences and in the peak season
• Handle and resolve complaints according to our Quality Procedures and help avoid reoccurrence
• Initiate credit and debit notes
• Actively participate in project teams

Requirements

• Bachelor degree education
• Excellent written and spoken English language skills and proficiency in French and/or Spanish
• Strong organizing and problem-solving skills
• Good communication and intercultural skills
• Detail oriented with strong administrative follow-up and follow-through
• Self-motivated, flexible, and proactive with a strong work ethic
• Experience within an international customer service environment
• Ability to cope with deadlines and changing workloads
• Knowledge of SAP is an advantage