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Pre-Sales Engineer (English & Spanish) job in Zug at Mitto

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Pre-Sales Engineer (English & Spanish) at Mitto

Pre-Sales Engineer (English & Spanish)

Mitto Zug, CH Full Time
Required languages: English / Spanish
Apply on company site

At Mitto, we’re on a mission to deliver reliable, high-quality communications between businesses and their customers, every time. 

Our company was founded in 2013 with the specific aim of building a state-of-the-art Application-to-Person (A2P) SMS messaging platform, unrivalled in reliability, that could support the requirements of a new wave of A2P services. As the demand grew for enablement of omnichannel communications capabilities, we expanded our portfolio beyond SMS to now include voice, chat bots, all major chat apps (WhatsApp, Viber, Facebook Messenger, etc.), Google Business Messaging, RCS, myriad CRM and marketing platform integrations and, most recently, pre-built tools for bulk campaigns and conversational support chats.

Simply put, we make communication happen… and you can help.

We are looking for a Pre-Sales Engineer as the main technical expert supporting the enterprise sales team, whose main role will be to ensure enterprise customers are integrated and onboarded smoothly and as quickly as possible.

The ideal candidate must be able to articulate technology and product knowledge to both business and technical owners.

What you’ll do:

  • Drive and manage the Proof of Concept (PoC) and evaluation stage of the sales process by working together with the sales as the technical advisor
  • Serve as Sales project lead for Proof of Concepts including coordination with internal teams such as support, routing, engineering and product management
  • Act as the primary technical point of contact with the client during the pre-sales phase
  • Responsible for development and delivery of technical presentations, including Mitto infrastructure and security
  • Responsible for conveying customer requirements to Product Management
  • Responsible for technical onboarding of new enterprise customers
  • You need to bring with you:

  • Minimum High school degree (level of education).
  • Fluent in English and Spanish, excellent verbal and written.
  • Fast Learner.
  • High level of responsibility.
  • Team orientated.
  • Strong problem-solving skills and analytical skills; logical and critical thinking.
  • Strong customer care and focus;
  • Positive attitude and results-driven motivation.
  • Ability to translate technical knowledge and concepts to non-technical people.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Attention to detail.
  • MS Office package - relevant knowledge.
  • It would be great if you have:

  • 2-3 years experience in a mid or high-level customer facing role.
  • Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python …
  • Familiarity with SalesForce and ”Kibana”- will be treated as advantage.
  • Telecom and Messaging experience (CPaaS, SMS, Voice, Telecom Data, Carrier ecosystem).
  • What we offer:

  • A fast-paced, start-up like environment where every team member makes a direct impact on our collective success
  • Resources and leadership to help grow your skills and advance your career
  • Collaboration with talented individuals in various locations throughout the world
  • Access to cutting-edge technology and its application across global markets with leading brands
  • Competitive benefits to ensure your health, wellness and happiness so you can enjoy the full experience of life at Mitto
  • Freedom to work remotely from anywhere!
  • Recommended Skills

    • Analytical
    • Attention To Detail
    • C Sharp (Programming Language)
    • Critical Thinking
    • Curiosity
    • Customer Service
    Apply to this job.
    Think you're the perfect candidate?
    Apply on company site

    Job ID: 176b26b19427