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Customer Support Specialist - Dutch speaking at VanMoof

Customer Support Specialist - Dutch speaking

VanMoof Amsterdam, NL Full Time
Required languages: Dutch
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We're an innovative bike company with a rapidly expanding team of riders all over the world. We’re currently looking for a Dutch-speaking problem-solver who'll be the voice of VanMoof for our customers that contact us via phone, email, or over the chat. Sounds good to you? Keep on reading… 

What you'll do:

  • You’ll be our first port of call for Dutch-language support issues and customer service.

  • No matter how big or small the request is, you’ll take care of customer service in a timely and accurate manner. 

  • You’ll become a walking VanMoof Encyclopedia who is able to provide tip-top technical assistance and information about all of our products and services.

  • You’ll help turn our customers’ frowns upside down through a magical formula of empathy, honesty and generosity. 

  • You’ll keep our online FAQs updated with all the latest questions and answers (and provide feedback).

  • You’ll be our customers' biggest advocate internally and constantly push us to be better.

  • What you'll bring:

  • One to three years experience in some kind of customer-facing role. There are bonus points if you have retail, technical, or cycle industry experience.

  • Native level English communication skills, both written and spoken.

  • A great command of the Dutch and English language. German and/or French are a major bonus!

  • The flexibility to work evenings, weekends and public holidays as required.

  • Buckets of confidence using digital tools.

  • No fear of change! You’ll find excitement in working in a fast growing and rapidly changing environment. 

  • A can-do, give-me-a-problem-and-I'll-solve-it spirit.

  • You need to live in/or around Amsterdam.

  • What you'll get:

  • 26 paid holidays for you to unwind

  • Your very own VanMoof bike (lend-lease)

  • Laptop, screens, and software tools

  • Insider experience in a rapidly-growing international company and opportunities to learn and grow

  • Healthy lunch provided when in the office

  • Special snacks, tasty coffee (and lots of tea) when in the office

  • Weekly bootcamp, weekly yoga and OneFit discount

  • Discount on Dutch health insurance

  • Recommended Skills

    • Communication
    • Customer Service
    • English
    • French
    • German
    • Receptive
    Apply to this job.
    Think you're the perfect candidate?
    Apply on company site

    Job ID: b2d694226002