German Account Manager job in Dublin at Sigmar Recruitment

German Customer Success
Cork

Working for an expanding company who are looking for a German Customer Success Lead or Account Manager. You take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use the company’s products.

Job Duties include:

• Own a book of business of Partner accounts, be a trusted partner and consultant, and help them grow by demonstrating the opportunities available through their business and advertising solutions
• Take accountability for the success of users assigned to you, their satisfaction and the value they get from their products
• Constantly strive to expand their clients’ product usage through thoughtful onboarding and ongoing training and workshops
• Leverage data to identify gaps that clients may have in running their businesses as efficiently as possible, and act on providing solutions to help them improve
• Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
• Identify opportunities to improve our current processes, tools, reporting, and documentation
• Work closely with our sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer

Job Skills/Qualifications required:

• Fluent in German
• 5+ years’ experience in Customer Success or Account Management from a tech company.
• Experience in researching and analyzing user needs, intents, and business cases.
• Project Management
• Successful track record in meeting and exceeding revenue/ client retention and client satisfaction KPIs.
  
  

Excellent Salary package available

Please email your CV to [ Email address blocked ] or call Marie on Phone number blocked - click to apply to discuss the role further.