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AVS QA Senior Catalog Associate - Swedish & English job in Den Haag at Amazon

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AVS QA Senior Catalog Associate - Swedish & English at Amazon

AVS QA Senior Catalog Associate - Swedish & English

Amazon Den Haag, NL Full Time
Required languages: English / Swedish
Apply on company site


Job summary

Amazon operates in a global e-Commerce environment a diverse set of businesses.

The Amazon Vendor Services (AVS) Program as part of Retail Business Services is a set of services paid by Amazon Vendors that aim at building a long-term partnership with Amazon, by making it the retailer of choice. AVS pursues three main goals:
1. Accelerate the growth of the vendors on Amazon
2. Drive higher satisfaction of the vendors with Amazon and as a result foster greater engagement and investment
3. Build a long-term partnership between Amazon and the vendors through a sustainable and efficient e-commerce business
As part of Amazon Vendor Services team within Retail Business

Amazon Vendor Services (AVS) team is looking for a dynamic and talented Senior Associate for Quality Assurance. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you!

• Conduct regular audits of activities related to the functional area;
• Contribute to root cause analysis in escalation management;
• Create and update SOP/flow of processes;
• Identify process improvement opportunities (enhancements and pain points) at process/ function level;
• Demonstrate the ability to handle small-scale process-improvement projects;
• Leverage / demonstrate expertise in handling end-to-end processes and related tools; use them to identify operational issues;
• Train & mentor new hires on process tasks and provide feedback to the training team to customize training modules, if applicable;
• Responsible for achieving the predetermined targets for the new tasks on boarded;
• Perform audits and quality checks of tasks completed by junior associates and reports quality metrics;
• Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix;
• Communicate the problem statement with data on operational processes for internal and external stakeholders;
• Create standard defined reports, i.e., weekly reports;
• Identify issues and proactively reports operational challenges;
• Managing CAPA for the quality issues.


1. Written and oral communication skills in English
2. Written and oral communication skills in Swedish
3. Good working knowledge of MS Office; MS Excel proficiency is an advantage
4. Very good knowledge of internet navigation and research – finding information about large amounts of data in a timely manner
5. Strong interpersonal & communication skills
6. High attention to detail
7. Commitment to meet deadlines
8. Ability to Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution
9. Critical and analytical thinking in order to challenge processes and status quo
10. Ability to work with large amounts of data
11. Proactive attitude, detail-oriented, and a team player


• Bachelor’s degree in any discipline is preferred;
• 1 – 2 years of experience in data-driven business operations processes – BPOs, Operations processes; Database management, Data analytics is preferred;
• VBA/SQL knowledge;
• Quality audit/assurance experience;
• Experience in 7 QC Tools;
• Experience in creating excel macros.

Recommended Skills

  • Analytical
  • Attention To Detail
  • Auditing
  • Business Process Improvement
  • Communication
  • Customer Service
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 969846b41d72