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Swedish Speaking Customer Success Specialist job in Helsinki at iAgora Europa

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Swedish Speaking Customer Success Specialist at iAgora Europa

Swedish Speaking Customer Success Specialist

iAgora Europa Helsinki, FI Full Time
Required languages: Swedish
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Descripción del puesto:

Do you speak fluent Swedish, have a passion for high quality customer service and want to work in one of the fastest growing startups in Europe? (COMPANY NAME) is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We're looking for a Swedish speaking Customer Success Specialist to join our team at our Helsinki office. We've been operating in the Swedish market for more than a year, and as the market grows bigger, we need more talent to our Customer Success team to help us expand further.

In this role your tasks would include customer service via chats and phone, and developing our customer service experience further with your effort. This is a unique opportunity to develop our customer experience in Sweden. So, be ready for constant change and improvement!

IN THIS ROLE YOU GET A CHANCE TO

* Answer customer tickets via phone, chat and other platforms
* Partner with our Production team to troubleshoot Sweden-specific cases, escalating issues when necessary
* Interface with our Product and Engineering team, reporting bugs and ensuring that customers have a clear way to navigate across our website
* Comment on Sweden-specific content, identifying areas for improvement.

WE WOULD BE EXCITED TO HEAR FROM YOU IF YOU

* Have the ability to learn fast and adapt to fast paced startup environment
* Speak and write Swedish fluently and have great communication skills in English as well
* Possess a self-starter attitude
* Love working in a team environment and are able to work on projects independently
* Have previous experience in customer service in Sweden, this is a plus!
* Are currently residing in Finland

A COUPLE OF GOOD REASONS WHY YOU MIGHT LOVE TO WORK WITH US

* Become a part of our global team: We are a diverse group of talented, ambitious, fun, kind, laid back and helpful people from more than 50 nationalities. Our neat offices are located in Helsinki, Amsterdam and Tallinn. And as you have probably guessed, our working language is English.
* Make a difference: By refurbishing smartphones to the highest standards, we reduce environmental waste, help our customers to make more sustainable choices and build a better tomorrow. Being part of the solution, not part of the pollution, thrives us every day.
* Be a part of our culture of trust: As we only have smart and insightful grownups working with us, we have plenty of freedom and responsibility that we use in the best interest of (COMPANY NAME). We share information, learnings, insights, plans, successes and challenges transparently as we know that we are all in this together.
* Learn and grow like never before: We want our people to enjoy working in the (COMPANY NAME) community and learn and grow like never before. We offer a wide range of development and growth opportunities for individuals and groups, and encourage our people to constantly seek new ways to do better and improve.
* Be yourself: Our Diversity & Inclusion manifesto says it all and we are working hard to make it happen every day and in everything we do: We are all unique. We create a diverse and inclusive workplace where we have equal opportunities to grow and where we feel safe and genuinely respected as the individuals who we are with our diverse backgrounds, experiences, races, ethnicities, religions, genders, gender identities, gender expressions and sexual orientations.
* Enjoy flexible working models: We have flexible working models, for example a possibility to work remotely from abroad for 1 month per year with certain restrictions regarding role and country.
* Furthermore: You get a competitive salary and good option package, nice perks and benefits and much more!

Does this sound like an exciting opportunity you don't want to miss? We would love to hear from you! xxxx0;

Please note that we are contacting candidates continuously, so do not hesitate to apply as soon as possible. The position will be filled as soon as we find the right match. If you have any questions about the role, we are happy to reply to you at [ Email address blocked ] . Please note that we don't accept job applications via email.

Details
Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)
Start date: According to agreement
Working hours: Monday to Friday 09:00-17:00 & 13:00-21:00
Job type: Permanent, full-time

ABOUT (COMPANY NAME)

(COMPANY NAME) is the no. 1 online destination for buying and selling refurbished smartphones in Europe. Since launching in 2016, we have grown to more than 1100 talent and EUR100M annual revenue. And this is just the beginning! We empower our customers in 15 countries to choose environmentally friendly and affordable ways to upgrade their smartphones. Buy smart, not new; that's how we change consumer behaviour in Europe and soon worldwide.

Our core values are endless optimism, highest standards, customer focus, and connect. They guide us in the decisions and actions we take every day.

Our successful model and ambition in solving important sustainability challenges is being continuously recognised by international sustainability and start-up awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund's award for contribution to the circular economy and appearing on Wired's list of hottest startups in Helsinki. Sounds like the place for you? Join us! xxxx0

Recommended Skills

  • Communication
  • Curiosity
  • Customer Experience
  • Customer Service
  • Electronics
  • English
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Job ID: a71c7bb7f983