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Customer Relations & Sales Ambassador - German job in Hoofddorp at Rituals

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Customer Relations & Sales Ambassador - German at Rituals

Customer Relations & Sales Ambassador - German

Rituals Hoofddorp, NL Full Time
Required languages: German
Apply on company site
Vacatureomschrijving

Customer Relations & Sales Ambassador

Can you elevate Customer Relations into an inspiring experience for the customers and provide high levels of customer service? Do you have a passion for creating unique experiences within the beauty/wellbeing industry? Then you should apply to this position at Rituals!

YOU ARE ALL ABOUT CREATING EXPERIENCES

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy . Creating experiences, thinking outside of the box and being creative in offering the right solution is what you like. Sharing an experience with our customers is what motivates you and our colleagues. This matches you as enthusiastic Customer Relations & Sales Ambassador. For at least 24 hours per week (32, 36 or 40 hours also possible), you:

  • Support our customers on social media, by e-mail and on the phone.
  • You love to spot sales opportunities and recommend our products to fit the needs of the customers.
  • Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
  • Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.  

JOIN OUR TEAM

Within the Customer Relations department, you work together international and motivated colleagues. Just like you, they have the full focus to deliver the best quality every time. You notice that especially by their creativity and solution-orientated mindset. And how do you best describe our working atmosphere? Fun, connected, and with a lot of energy.

THIS IS YOU

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are as an Ambassador patient and helpful. You truly listen and come up with relevant questions to help our customers. Besides, working in a fast-paced environment energizes you. And on top of it, you have:

  • Graduated from MBO/HBO level.
  • A native level and master of the English and German language.
  • A background in a customer service-oriented position.
  • No customer allergens; you can get along with everyone.

A GUIDE WITH OUR BENEFITS

If you feel good, our customers feel good. Therefore, as Ambassador, based on a 40-hour workweek, you get:

  • A salary that matches your knowledge and experience.
  • A Macbook.
  • 20% discount on our products.
  • Unlimited access to the “Rijksmuseum” in Amsterdam.
  • Fresh fruit, free snacks and healthy lunches.
  • Opportunities to continuously develop yourself by attending training and courses.
  • And a lot more!

GOOD TO KNOW

  • Working hours for this role will be with shifts between 08:00-21:00 from Monday-Sunday and may change when required to match the business needs. This also includes bank holidays.
  • 100% flexibility is required for this position.
  • Before you start, you will take part in an inspiring one-week training program to learn about all ins and outs of Rituals.

YOUR PATH TO A NEW CAREER

Grow with us, Ambassador. Show your ambitions and apply quickly! The next steps are:

  1. The responsible recruiter will contact you within 10 working days.
  2. You do an online assessment.
  3. A telephone introduction meeting with the responsible recruiter of approximately 15 minutes follows.
  4. You do a writing assessment.
  5. You have a recruitment morning or afternoon in the office, containing 3 elements; an interview, an interactive game and a floor experience. Note: due to COVID-19 this may only be an (online) interview.
  6. You will receive a proposal with the terms of employment.

Any questions? Please send an email to [ Email address blocked ] and mention ‘Customer Relations & Sales Ambassador’ in the subject.

WE ARE RITUALS

At Rituals, a sense of purpose goes hand-in-hand with an entrepreneurial spirit. We care about the wellbeing of all colleagues as much as we care about the wellbeing of the planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. It is our passion to help you navigate a journey of personal wellbeing and growth. Contribute to our ambitions as Ambassadors.

“We are one of the fastest growing brand. And why? Because of our people” - Raymond Cloosterman, CEO Rituals.


Recommended Skills

  • Customer Relationship Management
  • Customer Service
  • German
  • Passionate
  • Sales
  • Social Media
Apply to this job.
Think you're the perfect candidate?
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Job ID: b8fa4211add7