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Customer Service Specialist

Customer Service Specialist German job in Terneuzen at Dow Benelux Integrated Center BV

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Customer Service Specialist German at Dow Benelux Integrated Center BV

Customer Service Specialist German

Dow Benelux Integrated Center BV Terneuzen, NL Full Time
Required languages: German
Apply on company site
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who you are

  • You have a Bachelor’s degree.
  • You are fluent in 3 languages Dutch, English and German.
  • You have experience with using SAP and/or other technology and systems.
  • You have exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers.
  • You have the ability to manage conflicting priorities and have the confidence and ability to proactively address customer issues and business requirements.
  • You have strong, mature teamwork skills and a desire to work within a team environment.

    • what will you do

    The assignments of a Customer Service Specialist will vary from entering requests to communicating with the customer or electronic channel until the correct product arrives at the correct time with the paperwork to the customer.

    As a Customer Service Specialist you focus on every part of the task at hand as you perform it to limit blunders. Once you have the tasks and assignments in mind that need consideration, you will focus on performing each job as skillfully as you can.

  • Perform Order Management Activities, deal with routine and non-routine customer order activities, including managing customer demand, following up on samples, order entry (i.e. consignment) guiding and leading the activities of the order procedures.
  • Enter orders, use the SAP system to accurately and timely place customer orders.
  • Display Customer Advocate Leadership, champion customer needs across all Dow functions.
  • Be accountable for action, show urgency, promptly and quickly remove road blocks while assessing multiple opportunities.
  • Solve problems, show persistence in overcoming resistance or objections, lead conflict resolution and reaches win- win agreements.

    • where will you work

    Dow Terneuzen is the second largest production site of Dow globally and the largest Dow site in the Benelux. Dow Chemical's service center consists of a strong and multicultural team of talented individuals. As Customer Service Specialist you will interface with customers, multiple business and functional partners to deliver exceptional service to customers and profitability to Dow.

    Recommended Skills

    • Business Requirements
    • Communication
    • Conflict Resolution
    • Creativity
    • Customer Service
    • Dutch
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    Think you're the perfect candidate?
    Apply on company site

    Job ID: cee19237646d