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Relationship Manager (SME Dealing) - Italian Speaking job in Amsterdam at WorldFirst

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Relationship Manager (SME Dealing) - Italian Speaking at WorldFirst

Relationship Manager (SME Dealing) - Italian Speaking

WorldFirst Amsterdam, NL Full Time
Required languages: Italian
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Description

Position at WorldFirst

Responsible for managing the day-to-day relationship of a portfolio of Small and Medium Sized Businesses (SME) and providing a best-in-class service to ensure high conversion of new clients and excellent retention of existing clients. This is an exciting opportunity for someone with a proven record of accomplishment in managing client relationships.

Key responsibilities include:

  • Execute and trade a specific B2B portfolio working towards pre-set targets & KPI’s
  • Proactively seek out new business referrals whilst cross selling and upselling the existing portfolio into our various products, including hedging and orders
  • Focus on deepening client relationships through active outbound and inbound calls, providing relevant market updates, leading face to face client meetings and hosting client entertainment (when Covid restrictions ease), ultimately driving client satisfaction and retention and increasing revenue in a competitive market
  • Provide prospective and existing clients with support across online, payment and general queries as well as booking transactions over the phone resulting in an uplift in existing monthly transactions
  • Help team member’s clients as if they were your own and ensuring they do not see a drop off in service levels when their dealer is not around
  • Effectively manage stakeholders and build strong relationships across the business to ensure a smooth and fast e2e transaction process
  • Proactively share knowledge, experience, concerns, and ideas with the immediate and wider dealing team to enhance the customer experience and ensure all trades are compliant and the business is protected from unnecessary risk
  • Ensure existing and prospective clients know how to self serve through the WorldFirst platform and assist in creating a process to ensure a high % of trades are booked online
  • Be a brand ambassador for WorldFirst - demonstrate energy, resilience and tenacity, always seeking to create solutions that exceed client expectations
  • Skills and experience required:

  • Proven B2B relationship management experience
  • Experience in financial services, e-commerce or international trade preferred but not essential
  • Fluent in Italian and English, with additional languages (German, Dutch, French, Polish) a plus
  • Demonstrates a deep understanding of the client with a 'Customer First' mentality, possesses a keen desire to complement a strong team of excellent Relationship Managers to deliver a seamless customer experience
  • Builds mutually beneficial relationships both internally and externally, demonstrates insightful communication skills and the confident ability to engage openly with people at all levels (including top decision makers)
  • Keeps abreast of industry and product advancements, becomes an expert who is able to share relevant insights in a compelling and relevant manner
  • Commercially focused and demonstrates a strong understanding of WorldFirst’s vision and mission and how you specifically create value for the business
  • Evidences a strong track record in hitting and exceeding targets on a monthly basis providing excellent customer service, demonstrates effective time management, monitors progress and measures results against set KPI's
  • Accountable for processes, actions and decisions under your control; consistently delivers work to the required quality and proactively suggests ways in which to improve practices and policies to the benefit of WorldFirst and its clients
  • Ability to work under pressure and handle high workloads efficiently whilst supporting and contributing to the wider team goals
  • Brings a positive, ‘go for it’ attitude and is real team player who is always happy to work collaboratively and will back up any role or activity needed
  • Loves change and progress - WorldFirst clients & employees will be seeing a lot of both over 2022!
  • What we offer:

  • Competitive salary and performance-based bonus
  • Training and development opportunities in an international environment
  • Dynamic team, start-up working environment in a professional organization
  • Casual dress-code and flexibility to work from home
  • WorldFirst is an Equal Opportunities employer, we are committed to and promote diversity and inclusivity
  • Who we are:

    Global business is being transformed. At WorldFirst, we're looking for people who want to lead and shape this change.

    Our mission is to ‘make it easy to do business anywhere’. That means connecting small businesses around the world with faster and cheaper payments, access to international marketplaces, flexible currency risk management tools, working capital and more. 

    As part of the Ant Group, we have the best of both worlds – we leverage their superior technology and vast ecosystem and seek to maintain the nimbleness of a fast-moving fintech. That’s the secret to our collaborative and inclusive culture.

    If you thrive in a team that reflects the diverse world we live in, and you want to take ownership for shaping change, get in touch.

    WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.

    We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.

    In addition, we also provide reasonable accommodation to applicants with disabilities during our recruiting process - please contact [ Email address blocked ] .

    #LI-JC1

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    Job ID: 9753cae1849e