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Customer Representative - German market - fashion brand job in Barcelona at Webhelp Spain

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Customer Representative - German market - fashion brand at Webhelp Spain

Customer Representative - German market - fashion brand

Webhelp Spain Barcelona Full Time
Required languages: English / German
21.000 € - 23.000 €/Año

Are you looking to take on a new challenge in a highly motivated team and work for a world-renowned high-end fashion brand?

Your future project:
Our client designs collections that include ready-to-wear for women, men and kids, leather goods, fashion jewelry and so much more, combining classics with contemporary fashion.

They thrive to maximize customer engagement via more than 200 stores worldwide, premium wholesale partners and a strong digital footprint, spearheaded by the online store which reaches 96 countries. With digital channels representing al-ready more than 30% of the overall business.

What makes our client special? They are all about creativity and forward thinking, with a strong focus on innovation and sustainability.

Your responsibilities:

- You will provide an exceptional and personalized customer service via phone, email, social media and chat
- You will provide response and resolution of users' inquiries within the SLA
- You will have the opportunity to work on additional tasks connected to keeping up the service performance, quality and customer satisfaction, eg,: translations, website functionalities
- You will maintain service and product knowledge and expertise associated with applications specific to individual customers
- You will follow all processes and procedures of the project and escalate potential service issues to management

Hours and Benefits:

- Shift: 39 hours/week (rotative) from 10.00h to 20.00h Monday to Friday
- Salary:21.000 Euros gross/year + up to 2.000 Euros gross/year in bonus
- Ongoing training
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Why apply?

- A large variety of discounts with our partners
- Free weekly and after work activities
- New and modern office in the center area
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries!
- Referral program


Our expectations:

- You are open minded and flexible, and you can fit your own style into the team
- You love helping people and client satisfaction is important to you
- You have an outgoing, enthusiastic and engaging personality
- You enjoy working in a dynamic and multicultural work environment
- Team spirit is important to you!
Your contributions:
- You are native level speaker in German
- You are fluent in English
- You can handle high volume under pressure
- You are a fast learner
- You are highly computer literate
- You have great communication skills and are people oriented

If you identify with this, JOIN US!

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.



Recommended Skills

  • Communication
  • Computer Literacy
  • Creativity
  • Curiosity
  • Customer Relationship Management
  • Customer Satisfaction
Apply to this job.
Think you're the perfect candidate?

Job ID: ACQ15294