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Russian sales and customer support for Microsoft Cloud (m/f) job in Lisbon at Teleperformance Portugal

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Russian sales and customer support for Microsoft Cloud (m/f) at Teleperformance Portugal

Russian sales and customer support for Microsoft Cloud (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: Portuguese / Russian
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Your Role

Are you ready to be a Microsoft’s Cloud ambassador?
Your role will be to, through customer support, engage with a range of Cloud partners to accelerate Cloud competency attainment, sales reach and frequency, while representing Cloud Enablement Desk. On a daily basis, you will guide Microsoft’s partners with the appropriate technical and business resources, to ensure a positive overall outcome at the end of each interaction. You will become a trusted advisor for our Cloud partners, through the ability to sort information, data and compilation of pertinent information.







Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technologies companies in the world.
It’s best known for its software products, hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!








Responsibility

  • Costumer support via any channel (phone, chat, online submission);
  • Managing strong relationships with the customers;
  • Identify opportunities and provide a recommendation based on partner needs;
  • Digest information and extract the main communication points;
  • Identify opportunities to upsell Microsoft Products and Services;
  • Communicate with the partner to ensure joint business objectives are being met;
  • Communicate the long-term project strategy and its relevance to the partner;
  • Help to drive partner satisfaction by providing accurate information and prompt call backs;
  • Conduct proactive outreach to partners either as part of an open case or for a campaign as needed;
  • Provide end to end management of Microsoft Partner requests and remove as much effort from the partner experience as possible





Your Profile

  • Excellent verbal and written skills;
  • Great listener and problem solver for each customer challenge;
  • Capability to create and maintain  good relationships with customers;
  • Dynamic and enthusiastic about technology;
  • Strong analytical aptitude;
  • Near native level of spoken and written Russian;
  • BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry);
  • Minimum 6 months of customer support, service experience or sales experience;
  • Experience in Account management B2B with outbound activity (Preferred);
  • Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months (Is a plus);
  • EU citizenship or work permit for Portugal.





Our Offer

  • An international career in a multicultural environment;
  • A permanent presence of coaches who will facilitate your personal and professional development;
  • Intensive training and constant and familiarization phase;
  • Ample opportunity to grow and evolve within our organization;
  • Accommodation in a room of a Teleperformance apartment;
  • Initial flight expenses refund;
  • Free annual flight to the home country;
  • Private health insurance since day one in the company;
  • Free Portuguese language courses, water sports, soft trekking and much more.






Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





 

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Job ID: 11069