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Customer Service Representative (Dutch & English) job in Amsterdam at Stryker

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Customer Service Representative (Dutch & English) at Stryker

Customer Service Representative (Dutch & English)

Stryker Amsterdam, NL Full Time
Required languages: Dutch / English
Apply on company site

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.  Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Within our Benelux Customer Service Department in our Amsterdam office we have are searching for a proactive, hardworking and accurate talents to support our Customers and Sales departments.  The Stryker Customer Service Representative is responsible for effectively executing the OTC (Order to Cash) and Order Management processes for customers in its assigned country or region. For this position you must be fluent in both Dutch & English. You report to a Team Lead/ Supervisor or Manager Customer Service

You will;

be able to work in a team collaborate giving high quality performance. You are very professional. Your integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.

  • liaise with all the major functions of the business such as Sales Franchises, RAQA, Asset Management to achieve key activities on a local and / or cross-divisional level.
  • be responsible to ensure “Best in Class” customer experience including accurate Order Management and to look for continuous improvement in the Customer Service area.
  • ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed.
  • will be measured on Operational and Financial KPI’s, as for example On-Time-In-Full or other service-related metrics, process and productivity improvements.

You will bring:

  • Strong phone contact handling skills and active listening with Excellent communication skills
  • Your bachelor’s degree with a min of 3 years relevant experience or MBO with a min of 7 years relevant experience
  • You are able to work with Computer / Microsoft Office / ERP Skills
  • Enthusiasm and enjoyment to deliver teamwork and be proactive;
  • You have a strong proficiency in both Dutch and English speaking and writing;
  • Customer oriented and ability to adapt/respond to different types of characters
  • Strong internal drive and motivation to make a difference and add value to an organization
  • Your ability to work under pressure and remain with a positive, optimistic mindset
  • Your can-do attitude and personal responsibility

As a pre;

  • experience with Business Process Analysis & logistics knowledge within for example Medical Device, Healthcare Markets

Recommended Skills

  • Active Listening
  • Adaptability
  • Asset Management
  • Business Process Improvement
  • Business Processes
  • Communication
Apply to this job.
Think you're the perfect candidate?
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Job ID: 2718e6e08317