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Customer Service Agent - French Market job in Barcelona at CPM International

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Customer Service Agent - French Market at CPM International

Customer Service Agent - French Market

CPM International Barcelona, ES Full Time
Required languages: English / French
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Withings is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters, Withing design, manufacture, and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.


As a Customer Support Agent you will provide a superior customer experience in French through the following pillars:

  • Diagnostics: Solve complex technical enquiries for all products within the Withing’s range
  • Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
  • Process: Process all client requests in accordance with company processes and guidelines across all the product ranges.
  • Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
  • Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

Requirements

What we are looking for:

  • Have experience in the customer service industry and ideally a contact centre environment.
  • Native in French language (spoken and written) plus an advanced level of English.
  • Be well organised and able to prioritise your workload.
  • You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
  • Someone who loves to give and receive fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

Benefits

What we offer:

  • Start date: August (date to be agreed between the company and the candidates)
  • Full-time, Monday to Friday, 39h/week
  • Schedule: Monday to Thursday 9:00/9:30 am – 18:00/18:30 pm - Fridays working from home 9:00/9:30 am - 5:00/5:30 pm (it also possible to work only part time on Fridays)
  • Salary, €21,000 gross/year
  • Being part of a constantly growing company and a brand new project with endless opportunities for career development
  • Working with amazing people from all over the world in a dynamic work environment
  • On-site kitchen, free hot beverages, and vending machines
  • Hybrid working model, working from the office and from home

If you want to know more, we are ready to meet you…….

Who we are

At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

We’re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

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Job ID: FD913B1A35