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Customer Representative - German market job in Barcelona at Webhelp Spain

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Customer Representative - German market at Webhelp Spain

Customer Representative - German market

Webhelp Spain Barcelona Full Time
Required languages: English / German
20.000 € - 24.000 €/Año


Are you looking to take on a new challenge?

Your future project:

Our client is a mobility start up, that developed an on-demand car rental app. And can you guess what this means? No queues, hassle, or paperwork.
They are across Europe, specifically in Belgium, France, Italy, Spain and United Kingdom.

Your responsibilities:

- You will provide an exceptional and personalized customer service via phone, email, social media and chat
- You will provide response and resolution of users' inquiries (in-rental, pre-booking questions, after rental feed-back, or claims) within SLA
- You will proactively contact our customers regarding upgrades/downgrades, fleet modifications, accidents follow-ups, etc, to make sure things goes smoothly for all the parties involved
- You will develop a lasting and quality relationship to enrich the Client portfolio
- You will maintain service and product knowledge and expertise associated with applications specific to individual customers
- You will work on additional tasks required by management, connected to keeping up the service perfor-mance, quality and customer satisfaction

Hours and Benefits:

- Shift: (training) Monday - Friday from 09:00 to 18:00, after 2 weeks Rotative from 09h to 20h
- Salary for 39 hours
-Salary; 20.000 Euros gross/year + up to 2,400 Euros gross/year in bonus
- Ongoing training
- working at modern office and opcional home office too
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

Why apply?

- Free weekly and after work activities
- A large variety of discounts with our partners
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
- Referral program


That's you:

- You are native native level speaker of German and have a very good level of English (spoken and writ-ten)
- You have previous experience in customer service and ideally, within the car rental industry
- You have working knowledge of IT platforms and applications
- You enjoy communicating with customers while providing a solution to their request
- You are analytical and have a logical approach to problem solving
- You are ready to bring all your motivation and positivism to the team

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee



Recommended Skills

  • Claim Processing
  • Communication
  • Customer Satisfaction
  • Customer Service
  • English
  • German
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Job ID: ACQ14900