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Key Account Coordinator – German speaker job in Hoofddorp at Crocs

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Key Account Coordinator – German speaker at Crocs

Key Account Coordinator – German speaker

Crocs Hoofddorp, NL Full Time
Required languages: German
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Crocs has an interesting opportunity for a Key Account Coordinator!
Our ideal candidate is fluent in German and has 2 years of working experience in a customer service position.
Do you meet our profile requirements and are you looking for the next step in your career? Then please continue to read further and apply.

The responsibility of the Key Account Coordinator is to ensure that the assigned Crocs Key Account customers receive the highest level of service and help with their questions and concerns. The Key Account Coordinator will be the advocate for the customer across the business and will anticipate the customer’s needs and assists with the execution of the sales and delivery plans to ensure the highest level of service will be achieved.


  • Track and Tracing of orders.
  • Investigate irregularities of orders and inform customers as required.
  • Ensure that orders flow through the system within the set timelines by managing exceptions.
  • Handle return requests incl. arranging of pick-ups.
  • Handle non-inventory credit or invoice requests.

  • Follow-up on correct execution of Value Add and Book-in instructions.
  • Take a pro-active approach towards customers with fixed contact moments during the week.
  • Ensure the highest level of service to the customer as well as to the Account Sales representative.
  • Support EDI set-up.
  • Work independently and find solutions for complex key account issues

  • Provide product and service information to customer.
  • Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
  • Resolve product or service problems by clarifying the customer complaints; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential services to management by collecting customer information and analyzing customer needs.
  • Escalate issues in a structured way to CS Management or contact departments.
  • Participate in process improvements.
  •   SALES :

  • Report and communicate weekly ongoing issues and needs to assigned sales representative.
  • Build a strong relationship with Sales team.
  • Educational/Expertise/Experience requirements

  • Bachelor’s degree with at least 2 years’ experience in a Customer service department.
  • Ability to have a high degree of self-management and proactive problem solving.
  • Must be a strong customer advocate with Quality focus.
  • Ability to work cross functionally with all other departments involved in these specific key accounts.
  • Excellent customer handling skills, organization skills.
  • Strong communication skills written and verbal in the required language(s).
  • Is able to work under pressure and meet deadlines.
  • Recommended Skills

    • Business Process Improvement
    • Communication
    • Coordinating
    • Customer Demand Planning
    • Customer Service
    • German
    Apply to this job.
    Think you're the perfect candidate?
    Apply on company site

    Job ID: 2b4ade519c5a