Job Details

What you will do

Are you looking for a job where your English language and communication skills can truly contribute to the organization's success? If so, we have an exciting opportunity for you! Whether you have previous experience or not, we’d like to hear from people who are career focused and willing to learn and develop with us.

As a Collections Coordinator in our Order to Cash (OTC) team, you will work closely with our customers in UK & Ireland to ensure and maximise timely and efficient payment from our customers. You will be responsible for incoming calls - obtaining payments from customers, solving payment issues, such as raising disputes and reviewing accounts and invoices, and driving steps which will lead to having the debt paid by the customer.

How you will do it

• Handling inbound calls and e-mails

• Manage collection processes, provide a high level of customer service where necessary, and raise cases related to customer queries or issues

• Logging disputes, advising customers on their account status, invoices, outstanding debt or credit, and payment terms

• Executing ad-hoc activities related to cash collection and following the processes to make changes to customer’s accounts.

• Support other finance operations by providing and receiving information from customers regarding billing, collections, and cash application

• Help the business by understanding customer payment challenges and assist with the research of cases to resolve billing and customer service issues

• Possible participation in projects or development programs

What we look for

Required

• Fluent in English C1 level

• Willing to develop and learn, strong communication & negotiation skills, collaborative, team player, customer and result-oriented, proactive attitude

• Able to self-manage, with strong organisational skills

• Innovative and constantly looking for opportunities to improve

Preferred

• Previous experience in credit and collections, billing and disputes, customer service, inside sales, accounts receivable and accounts payable is an advantage

• Basic to Intermediate knowledge of Excel functions such as pivot table, V-Lookups and or basic formula

• Ability to perform accounts reconciliation

• Experience of working in a shared service centre or outsourced environment

What you can learn  

In this dynamic and versatile position, you will learn and practice negotiation skills every day as you will be the key player in getting our customers to pay. You will acquire management skills, too, as you will need to arrange your daily schedule and obtain as much valid information as possible to make our business grow and our customers satisfied. For all that, you can join several soft skills trainings and you will have the opportunity to learn from your colleagues, too.

Our benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness center, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1050 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. 

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. 

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