Supervisor - French market job in Barcelona at Webhelp Spain

Description

Are you looking for new challenges ?

We are looking for a Supervisor for one of our projects.

Responsibilities

- Drive sales process across the team
- Empower team performance to meet sales objectives
- Motivate agents as a team leader
- Control and drive KPIs
- Recruitment and turnover control
- First escalation point for Region specific issues
- Team Support (case escalations, emergencies, customer complaints)
- Collect and analyze metrics
- Reporting to the management
- Weekly review calls Country Managers
- Organize regular meetings to give feedback on team performance, upcoming changes
- Manage holidays and sicknesses
- Manage all disciplinary issues effectively
- Maintain contact with the customer regarding cases, new procedures, applications, tools
- 360° vision on ISR individual performance and needs
- Call Monitoring/ call coaching
- 1-2-1 sessions

Requirements

-Native level speaker of French with fluent English
- Business knowledge and commercial awareness
- Results and success orientated, able to work autonomously, as well as in a team,
- Excellent organization skills
- Strong communication skills
- Flexibility, initiative, willingness to drive change
- Excellent leadership and management skills
- Persuasive personality
- Ability to handle high volumes of work under pressure
- Attention to detail
- Excellent problem solving and decision-making capabilities
- Sales background
- Knowledge of IT environment is a plus
- Previous management experience



Conditions

- Full-time (39hrs/week) and long-term Contract
- Salary: 25,500 euros gross/year + up to 9,300 euros gross/year in bonus
- Medical insurance
- Food card
- Shifts: Monday - Friday from 09:00 to 18:00
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee
RRQ23-000733-1-EMEA