Italian Speaker Customer Service Representative for international hotels Project (m/f) job in Lisbon at Teleperformance Portugal

Do you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility on assuring client satisfaction for a world leading hotels chain. As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.

Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation  and guest experience.

• Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
• Handling customer inquiries with the highest degree of courtesy and professionalism;
• Create opportunities to engage with the customers, approaching all their questions and doubts;
• Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.

• Experience working in a customer support related role in different channels (email, webform and telephone);
• Familiarity with Social Media
• Experience with LiveChat and Instant Messaging services (preferential);
• Able to accomplish GDPR compliance politics;
• Native Italian speaker and minimum English level required B2;
• Excellent communication skills: verbal, written and listening skills;
• Ability to solve customer problems;
• Flexible and quick learner, able to adapt continuously;
• Ability to multi-task and work under pressure;
• Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).

• Work location: Lisbon;
• Work Schedule: 40 hours per week
• Renewable employment contract with basic remuneration plus food subsidy;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
• Free Portuguese language courses and training opportunities;
• Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
• Participation in events, workshops and other activities;
• Excellent opportunity to work in a leading multinational company;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Personalized career progression programs.

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.