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German Seller Support job in Kilrean at CPL

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German Seller Support at CPL

German Seller Support

CPL Kilrean, IE Full Time
Required languages: German
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The second largest Tech company in the world is looking for German speakers!
Our client is looking for strong self-motivated techy savvy candidates who are passionate about supporting users. In this role you will be responsible for providing timely and accurate operational support to users by phone call, chat and email. If you are a problem solver and like to be involving in process improvements and love team work environment, this role is for you!

Key responsibilities:
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to users including the appropriate escalation issues.
  • Builds Platform and business knowledge to better serve users.
  • Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Investigations, or Payments teams as required to resolve users’ issues and questions.

  • What we are looking for:
  • Fluency in both German and English (both written and spoken) with an ability to compose grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Excellent problem solving skills.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Strong organizational skills.
  • Passionate commitment to Company's emergence as the world's most customer-centric company.
  • Positive, results oriented attitude.
  • Team player capable of learning and sharing knowledge in global team environment.
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
  • Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.

  • Preferred experience:
  • Previous work experience in a customer service / retail environment.
  • Knowledge of or experience in a fraud/risk management environment preferred but not essential.
  • Experience in insurance, finance, data analysis, research, KYC (Know Your Customer), translation or training is a distinct advantage.

  • Conditions
  • Full time permanent contract 
  • Salary 28,000 euro + bonus up to 30.500
  • Start date is the 29th of March. Deadline to submit application will be March 5th.
  • Location: Temporary WFH and will be expected to return to office.
  • Shift: 8 weeks of ramp & training Monday to Friday business hours(8a.m to 5p.m or 9a.m to 6p.m). 8am to 5pm
  • After training: Monday to Friday, currently no weekends but they may become a requirement in the future.

  • Benefits
  • Company Discount
  • Health & Dental Insurance
  • Life and Disability Insurance
  • Retirement Plan
  • Employee Assistance Program
  • 22 days leave


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