Senior L3/L4 Application SG/Maintenance/Operation Analyst job in Budapest at TATA Consultancy Services - Hungary

In the IT Services area, TCS implements the best in class solutions in the Business 4.0 era to enable strong digital foundations for our customers worldwide. We are working with a wide range of technologies and programming languages (common and rare ones) from Spring Boot, Hibernate, .NET, SharePoint to C++, C#, Java, RPG till AS400, Oracle and the evergreen Angular, React and Jest for testing automation.

We are searching a Senior L3/L4 Application Analyst to join to our team in the Budapest office.

Your task as the new Senior L3/L4 Application Analyst:

Area of responsibility 1: Service Delivery Management

Tasks:

• Communication to the Project Team about the importance of meeting customer requirements including the statutory and regulatory requirements
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Periodically reports progress and performance and other parameters of accounts in scope to Project Leader via the Weekly Status Reports as per the schedule or as and when requested
• Manages day-to-day operational aspects of a project and scope
• Reviews deliverables prepared by team before passing to client or offshore team as and when required
• Ensure customer satisfaction with respect to delivery
• Define and implement the processes and procedures required for enhancing the quality of deliverables and increasing customer satisfaction
• Meeting internal quality guidelines and standards
• Identify and implement standard processes and procedures for work initiation, project definition, management reporting and project closure
• Review and recommend changes to process
• Coordinate with stakeholders on service delivery related issues and communicate in time on progress, delays and risks
• Ensure that standard methodologies and processes are being followed
• Responsible for the successful definition, testing, management and launch of product modules
• Conduct requirements definition sessions
• Develop functional requirement specifications for new modules
• Develop use cases for QA testing, monitor/prioritize bug logs
• Coordinate product deployments and write release communications
• Work collaboratively with Project Management, Content, UX/UI, IT, QA and development teams
• Act as subject matter expert for your product and conduct training sessions as appropriate
• Assisting with the business case
• Planning and monitoring
• Translating and simplifying requirements
• Requirements management and communication
• Tracks and fully documents changes for functional and business specifications
• Participates in user acceptance testing and testing of new system functionality
• Develops training curriculum and conducts formal training sessions covering assigned systems module.

Area of responsibility 2: Coordination

• Cooperate with teams at different locations
• Maintain good and effective relationship with all internal and external stakeholders

Area of responsibility 3: Operation Management

• Initiate process improvement activities for service level improvements
• Track, monitor and take proactive actions to precede any non-compliance
• Report of the potential risks
• Collaboration with higher Management to ensure correct realization of the contract in terms of Client’s requirements and claims, performances, security, environmental and legal constraints, quality of the deliverables
• Prepare and maintain all documentation as per requirements of actual iQMS version
• Keep, track and follow all Security guidelines as per ISO standards as well as internal requirements
• Report if network and voice related equipment are not functioning properly

Area of responsibility 4: Knowledge Management

• Share lessons learnt and best practices with other accounts
• Ensure that appropriate knowledge base is created, being used and updated frequently
• Define roles and responsibilities clearly for capturing and sharing of knowledge
• Gain understanding of latest technologies
• Recommend upgrades to customer , if necessary
• Maintain high standards of software quality within the team by establishing good practices and habits
• Develops training curriculum and conducts formal training sessions covering assigned systems module

Area of responsibility 5: Processes

• Cooperation with internal support groups (HR, Admin, Payroll & Finance, IS, Delivery Excellence, Pre-Sales)
• Follow all TCS internal processes
• Complete reporting requests by direct and indirect Superiors

About you as a Senior L3/L4 Application Analyst

Required:

• College or University Degree
• Fluent English language knowledge
• Good knowledge of Windows XP, Microsoft Office and Internet Explorer

Technical

• Translating and simplifying requirements
• Requirements analysis
• Requirements organization
• Modeling techniques and methods

Non-Technical:

• Ability to diagnose and troubleshoot problems quickly
• Motivated to learn new processes and domains
• Strong time management skills
• Ability to take full ownership of tasks and projects
• Experience with Agile/SCRUM process

Behavioral Attributes:

• Team player with excellent interpersonal skills
• Strong verbal and written communication
• Possess Can-Do attitude to overcome challenges
• Self-motivated and directed

You can be part of a colorful and dynamic work environment with:

• Market competitive compensation package
• A great diversity of people, cultures and business areas
• Language courses and training
• Global and diverse working environment
• On-site relax & gym rooms
• Volunteering, sport and employee events
• Remote work and home office opportunities