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Senior L3/L4 Application SG/Maintenance/Operation Analyst job in Budapest at TATA Consultancy Services - Hungary

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Senior L3/L4 Application SG/Maintenance/Operation Analyst at TATA Consultancy Services - Hungary

Senior L3/L4 Application SG/Maintenance/Operation Analyst

TATA Consultancy Services - Hungary Budapest, HU Contractor
Required languages: English
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In the IT Services area, TCS implements the best in class solutions in the Business 4.0 era to enable strong digital foundations for our customers worldwide. We are working with a wide range of technologies and programming languages (common and rare ones) from Spring Boot, Hibernate, .NET, SharePoint to C++, C#, Java, RPG till AS400, Oracle and the evergreen Angular, React and Jest for testing automation.

We are searching a Senior L3/L4 Application Analyst to join to our team in the Budapest office.

Your task as the new Senior L3/L4 Application Analyst:

Area of responsibility 1: Service Delivery Management

Tasks:

  • Communication to the Project Team about the importance of meeting customer requirements including the statutory and regulatory requirements
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Periodically reports progress and performance and other parameters of accounts in scope to Project Leader via the Weekly Status Reports as per the schedule or as and when requested
  • Manages day-to-day operational aspects of a project and scope
  • Reviews deliverables prepared by team before passing to client or offshore team as and when required
  • Ensure customer satisfaction with respect to delivery
  • Define and implement the processes and procedures required for enhancing the quality of deliverables and increasing customer satisfaction
  • Meeting internal quality guidelines and standards
  • Identify and implement standard processes and procedures for work initiation, project definition, management reporting and project closure
  • Review and recommend changes to process
  • Coordinate with stakeholders on service delivery related issues and communicate in time on progress, delays and risks
  • Ensure that standard methodologies and processes are being followed
  • Responsible for the successful definition, testing, management and launch of product modules
  • Conduct requirements definition sessions
  • Develop functional requirement specifications for new modules
  • Develop use cases for QA testing, monitor/prioritize bug logs
  • Coordinate product deployments and write release communications
  • Work collaboratively with Project Management, Content, UX/UI, IT, QA and development teams
  • Act as subject matter expert for your product and conduct training sessions as appropriate
  • Assisting with the business case
  • Planning and monitoring
  • Translating and simplifying requirements
  • Requirements management and communication
  • Tracks and fully documents changes for functional and business specifications
  • Participates in user acceptance testing and testing of new system functionality
  • Develops training curriculum and conducts formal training sessions covering assigned systems module.

Area of responsibility 2: Coordination

  • Cooperate with teams at different locations
  • Maintain good and effective relationship with all internal and external stakeholders

Area of responsibility 3: Operation Management

  • Initiate process improvement activities for service level improvements
  • Track, monitor and take proactive actions to precede any non-compliance
  • Report of the potential risks
  • Collaboration with higher Management to ensure correct realization of the contract in terms of Client’s requirements and claims, performances, security, environmental and legal constraints, quality of the deliverables
  • Prepare and maintain all documentation as per requirements of actual iQMS version
  • Keep, track and follow all Security guidelines as per ISO standards as well as internal requirements
  • Report if network and voice related equipment are not functioning properly

Area of responsibility 4: Knowledge Management

  • Share lessons learnt and best practices with other accounts
  • Ensure that appropriate knowledge base is created, being used and updated frequently
  • Define roles and responsibilities clearly for capturing and sharing of knowledge
  • Gain understanding of latest technologies
  • Recommend upgrades to customer , if necessary
  • Maintain high standards of software quality within the team by establishing good practices and habits
  • Develops training curriculum and conducts formal training sessions covering assigned systems module

Area of responsibility 5: Processes

  • Cooperation with internal support groups (HR, Admin, Payroll & Finance, IS, Delivery Excellence, Pre-Sales)
  • Follow all TCS internal processes
  • Complete reporting requests by direct and indirect Superiors

About you as a Senior L3/L4 Application Analyst

Required:

  • College or University Degree
  • Fluent English language knowledge
  • Good knowledge of Windows XP, Microsoft Office and Internet Explorer

Technical

  • Translating and simplifying requirements
  • Requirements analysis
  • Requirements organization
  • Modeling techniques and methods

Non-Technical:

  • Ability to diagnose and troubleshoot problems quickly
  • Motivated to learn new processes and domains
  • Strong time management skills
  • Ability to take full ownership of tasks and projects
  • Experience with Agile/SCRUM process

Behavioral Attributes:

  • Team player with excellent interpersonal skills
  • Strong verbal and written communication
  • Possess Can-Do attitude to overcome challenges
  • Self-motivated and directed

You can be part of a colorful and dynamic work environment with:

  • Market competitive compensation package
  • A great diversity of people, cultures and business areas
  • Language courses and training
  • Global and diverse working environment
  • On-site relax & gym rooms
  • Volunteering, sport and employee events
  • Remote work and home office opportunities

English (Business Fluency)

Recommended skills

Software Quality Assurance (Sqa)
Scheduling
Information Security
Knowledge Management
C++ (Programming Language)
Java (Programming Language)
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Job ID: qq