Network Operations Engineer

What you will do

In this role, you will be providing your expertise to provide 2nd Line network support across EMEA region, being also a part of our global team providing 24x7 support for our global production network infrastructure. You will undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance; monitor and manage complex networks in production, collocation, lab, and customer monitoring environments and investigate and help resolve issues on our network and IT estates.

Interested in this exciting job opportunity? Do not hesitate and apply today!

How you will do it

• Incident Management - Proactive checkouts and monitoring to avoid service outages/limit their impact. Troubleshooting and fault isolation to restore service when necessary. 
• Problem Management - Solutions for Incident Management from Case Study evaluation including development of related root cause flow charts and troubleshooting procedures
• Operational Readiness for New Services - Completing checklists that support pre-production deployment of network services including assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures. 
• Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering.
• Service Requests, Network Maintenance, and Operational Support - Executing requests for analysis or support, e.g., vendor service level reviews, Asset Management, Capacity Management. Coordination and support of maintenance activities required to keep the infrastructure in good health. 
• Operational support improvements to technology, processes, tools, or services. 

What we look for

• Bachelor of Science in Computer Science or equivalent work experience
• Experience in network engineering and operations
• Strong Cisco Routing/Switching configuration/diagnostic experience
• Strong Firewall configuration/diagnostic experience: Cisco ASA, Fortinet, Palo Alto
• Experience with all Cisco LAN, WAN and WLAN technologies, VPN, load balancers, firewalls, DNS, DHCP, SNMP, etc.
• Working knowledge of network features and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, CDP, EIGRP, OSPF, BGP, VTP, Etherchannel, 802.1Q trunking, MLS, HSRP, GLBP, VSS/VSL, QoS, Multicast, 802.11n/ac, IPsec, RADIUS/TACACS+, SNMP, NTP, and HTTPS, SSL.
• Knowledge of Carrier Services - WAN Circuits, MPLS, VPNS, VRFs, Ethernet, Broadband
• Certifications CCNA, CCDA or similar

Preferred

• Working understanding of code and scripting (Automation tools: Python, PowerShell, Rest API)
• Knowledge of networking infrastructure suppliers and service offerings incl. Cisco, F5 Networks, Zscaler, Avaya
• Experience in Meraki, SDWAN and Cloud Networking
• Desire to work in a process-oriented environment
• Demonstrated experience working in a global network environment
• Certification ITIL v3

What we offer

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness center, canteen, nursery, and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 2000 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. 

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. 

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