Executive Operations Director - Greece

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Life at TTEC

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading…

What You’ll be Doing

As the country manager for Greece your primary responsibility is to be in charge of developing and growing our operations in the country. You are representing TTEC in Greece and either directly or indirectly manage all operations and functions in the region including budgets, planning and submitting reports. Reporting directly to the VP Operations EMEA and partnering with the Business Development Lead you will provide strategies to help to grow existing and new client logos in the region.

You will need to be comfortable to both directly lead operations as well as provide a supporting role for operations managed by operation prime as part of a broader relationship with the client. Identifying expansion opportunities at optimum costs to ttec within the region, creating a strong brand reputation for clients and employees (employer of choice) are key parts of the role.

On a typical day, you’ll :

• Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials for both direct/indirectly managed clients
• Manage and reduce cost to revenue against budget including coordination with functional heads
• Manage country end-to-end processes and tool efficiencies including automation in line with local regulations. Educate the broader company about the country’s needs, competitive landscape, changes in legal regulations and market dynamics together with recommended changes to the countries strategy.
• Manage government relationships in line and compliance
• Researching the country or region thoroughly and adapting expansion strategies / operating and service models accordingly
• Implement an effective brand strategy and ensure consistency in managing a strong image within the industry at all time
• Building professional engagement with our employees including succession planning, attraction, wellness and retention planning
• Support all sales opportunities for the country including hosting clients or prospect visits, participation in RfP responses and sales pitches
• Manage day-to-day operations and deliverables including :
  • Improve the key success metrics associated with goals.
  • Revenue and margin goals
  • Client, customer, and Employee satisfaction scores
  • Call volume projections
  • Contractual bonus goals
  • Contractual client metric goals
• Manage the communication with clients and business partners
• Strong network within the Greek market place

Why You? What You Bring :

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following :

• Ability to lead and partner successfully with teams, management and client
• Ability to manage multiple, complex, on‐going tasks and projects
• High level of integrity, judgment and follow through – forward looking
• Strong coaching, people, and leadership skills – comfortable with both directly lead and support
• Strong attention to detail and financial focused
• Strong analytical, verbal and written communications skills
• Technology acumen and reporting
• Strong coaching skills
• BPO experience including digital orientation
• Greek National or well established in the Greek marketplace, EMEA experience of benefit

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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