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Customer Service Representative at Western Union

Customer Service Representative

Western Union Vilniaus Apskritis,Vilnius Full Time
Required languages: English / Lithuanian / Russian
*Customer Service Representative – Vilnius, Lithuania*
Are you looking for a customer service role that lets you learn new skills and put them to good use? Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Customer Service Representative.
•Role Responsibilities*

• Providing and maintaining customer services as per our company standard, generating money transfer transactions, cash register operations, and loss prevention in adherence to location standards, companies’ policies, and front desk procedures.

• Being the go-to person for our customers by providing information regarding Western Union's available products and services and assisting in resolving clients’ issues and complaints.

• Handling incoming calls and being a contact person for our internal and external clients, vendors, and partners. 

•Role Requirements*

• Bachelor's degree in Business Administration or a similar area. 

• Fluent Lithuanian and English language skills, both written and verbal. Russian language would be a plus.

• Experience as a Customer Service Representative or similar role.

• Experience in processing money transfers and cash transactions.

• Customer orientated approach.

• Strong multitasking and time-management skills, with the ability to prioritize tasks. 

• Ability to be resourceful and proactive when issues arise.

• Excellent organizational skills.

• Proficiency in Microsoft Office Suite. 

•We make financial services accessible to humans everywhere. Join us for what’s next.*
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at [ Link removed ]
The monthly gross base salary range is 1116 – 1650 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
([[ Link removed ] Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:

• Work from abroad possibility

• Extra days off

• Volunteering activities

• Discounts and special offers

• Referral program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Recommended Skills

  • Business Administration
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  • English
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Job ID: JR0113306