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Contact Center Associate – German (plus English) – Work From Home/Office job in Berlin at IGT Solutions

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Contact Center Associate – German (plus English) – Work From Home/Office at IGT Solutions

Contact Center Associate – German (plus English) – Work From Home/Office

IGT Solutions Berlin, DE Full Time
Required languages: English / German
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About Organization - IGT Solutions Pvt Ltd

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide.

IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centers and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels.

Contact Center Associate – German (plus English) – Work From Home/Office



International BPO - Contact Center in Dubai, UAE    

Key Responsibilities

  • Deliver exemplary customer service via emails and phone calls
  • Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

 Your Profile

  • Excellent German language command – fluency in speaking and writing correctly and at ease (plus good level English knowledge)
  • Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory
  • Good Communication and Customer Service skills, any experience in BPO / contact center work is an advantage
  • Willingness to search for the required information for customers with a strong focus on solving clients requests
  • Graduate in any discipline / Under graduates
  • Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

 We Offer

  • Work from home/office
  • Competitive salary package
  • Thorough training enabling all team to perform effectively
  • Career growth opportunities within an international developing team

IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Please share your resume at [ Email address blocked ]


Vijay Kumar Kajla

[ Email address blocked ]


Recommended Skills

  • Cancellations
  • Business Process Outsourcing
  • Telephone Skills
  • Extroverted
  • Search (Computer Science)
  • Customer Service
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Job ID: 91872736ab91