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Spanish speaker Trust & Safety Specialist for Supercell (m/f) job in Lisbon at Teleperformance Portugal

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Spanish speaker Trust & Safety Specialist for Supercell (m/f) at Teleperformance Portugal

Spanish speaker Trust & Safety Specialist for Supercell (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: English / Portuguese / Spanish
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Your Role

Do you love games and Supercell is the wonderland for you? Are you looking for a new job opportunity that allows you to grow professionally in a fascinating industry? This might be the perfect opportunity for you. As a Trust and Safety Specialist you’ll help reinforcing and improving Supercell guidelines, removing unwanted content and mitigate bad experiences for all Supercell players. You’ll work with the team to look into the future of Supercell and stop potential issues before they become a threat.

Our Client

Supercell is a mobile game developer based in Helsinki, Finland with offices in San Francisco, Tokyo, Seoul and Beijing. Its games are available for tablets and smartphones using both Apple’s iOS and Google’s Android operating systems. Since its founding in 2010, Supercell has brought three hugely successful games to the market – Clash of Clans, Hay Day and Boom Beach – and keeps continuously growing at a fast pace.


  • Review and evaluate all the content reported in-game by Supercell players in compliance with Supercell Community Guidelines;
  • Analyze and check data in order to correctly measure the severity of each report;
  • Collaborate with other teams when responding to sensitive issues;
  • Think both quantitatively and qualitatively and create reports to drive continuous improvement, optimization, and innovation;
  • Analyze new and potential features and propose initiatives to help reduce or remove abuse before it happens.

Your Profile

  • Exceptional writing skills (Native or near in native Spanish);
  • Good written and verbal English level (preferably B2);
  • Time management as well as a strong analytical ability;
  • Excellent written and verbal communication skills and attention to detail;
  • Ability to work in a fast-paced environment and taking important decisions under pressure;
  • Strong passion for gaming and online safety.
  • Problem solving skills;
  • Works well in a team environment;
  • Effective learning skills.

Our Offer

  • Excellent work opportunity in a leading multinational company;
  •  International career in a multicultural environment;
  •  Possibility of cooperation with leaders in various industries;
  •  Stable work and career progression;
  •  Private health insurance since day one in the company;
  •  Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  •  Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;
  •  Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.


Recommended Skills

Verbal Communication
Spanish Language
English Language
Time Management
Complex Problem Solving
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Job ID: 130686