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Customer Order Management Rep - Dutch & English - Rotterdam job in Rotterdam at Abroad Experience

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Customer Order Management Rep - Dutch & English - Rotterdam at Abroad Experience

Customer Order Management Rep - Dutch & English - Rotterdam

Abroad Experience Rotterdam Full Time
Required languages: Dutch / English
€ 1.000 - € 11.000/jaar
Apply Now


This is a job opportunity as Customer Order Management Representative with an IT-company in Rotterdam. In this role you will work with all levels of Sales, Legal, Finance and Customer Support to process customer orders and/or change orders from quote to entitlement, and ultimately ensure great customer experience.



Main Tasks:
  • Receives customer purchase orders and reviews them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts.
  • Makes direct contact with Sales Representatives and/or customers to resolve any order related issues.
  • Books orders into the order management system in a timely and accurate manner and ensure proper invoicing Ensure accuracy with existing license configuration details.
  • Ensure and validate that customer's license requirements fall within expected compliance expectations.
  • Generate control codes/license files to entitle products to customers.
  • Ensures high levels of customer satisfaction through prompt and courteous communication of open and closed order status.
  • Works closely with and supports the sales team.



Requirements
  • Business fluent speaking and writing skills in English and Dutch
  • Additional European language proficiency is a plus
  • Very good communication skills
  • Experience with an ERP system
  • Previous experience in the field of order management and/or account management experience is required
  • Proven customer-centric mentality with strong attention to detail




Recommended Skills

  • Account Management
  • Attention To Detail
  • Communication
  • Customer Experience
  • Customer Satisfaction
  • Customer Service
Apply to this job.
Think you're the perfect candidate?
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Job ID: 348-4667