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Ticketing Specialist with Italian job in Brno at Zebra Technologies CZ s.r.o.

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Ticketing Specialist with Italian at Zebra Technologies CZ s.r.o.

Ticketing Specialist with Italian

Zebra Technologies CZ s.r.o. Brno, CZ Full Time
Required languages: English / Italian
Apply on company site
Remote Work: Hybrid
Overview:

Parli Italiano?

If your answer is YES, we have an opportunity for YOU. There is a brand new team at our Customer Support department and we are looking for skillful Zebras.

Flexibility is not only a plain word for us. You can work remotely on full time, go to the office every day, or use our hybrid model (part of week from home, part of week from office) - it is up to you. Looking for 6 hours of day? NOT A PROBLEM.

Our schedule is Monday to Friday, no weekends, no nightshifts! We know what is life-work balance in Zebra Technologies.


Responsibilities:
  • B2B Customer Service - you answer routine questions via ticket system
  • If necessary you answer customers calls, but work is mainly e-mail communication
  • Responds to customer concerns by following standard scripts and procedures
  • Solves customers simple problems regarding repaired devices and documents customer concerns

Qualifications:
  • High school or equivalent
  • Position is suitable for graduates, senior workers who would like to change career path, parents on parental leave...well, actually anyone! 
  • Proficiency in English (B2) and Italian (B2-C1) 
  • Customer service values/orientation and communication skills - you are talkative, teammate and willing to learn new things


BENEFITS

  • 5 weeks of vacation, 5 sick days and 4 volunteer days paid off and couple of special Z-Days off for life-work balance  
  • Multisport card at a reduced price
  • Monthly bonuses depending on your performance up to 3 000 CZK
  • Meal contribution
  • Monthly contribution 800 CZK/month (over 10 000 CZK per year) in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
  • Home-office on regular basis is part of Zebra working life 
  • Annual bonuses based on financial results
  • Yearly salary increases according to individual performance
  • Employee referral bonus for bringing New Talent to Zebra
  • Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
  • Company gym on the premises, sport activities 
  • Life & Pension insurance contribution
  • Dress for your day - Choose attire that fits your personal style and your day
  • New modern and multifunctional workplace at Vlněna Office park in the city center
  • Discount at our partners (Banks, HP, Dell, Microsoft Office)


ABOUT ZEBRA

We are Zebra Technologies. We build today, so we can create tomorrow.

Zebra is an international equal opportunity US employer, established for 50 years, committed to a diverse and expansive work environment! The diversity of our people and their ideas powers our inventiveness. We sell innovative technology solutions within barcode and product identification - RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries.

Our solutions are used by logistics, manufacturing, hospitality, healthcare, retail industries and postal services all over the world and, even by football professionals! Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for innovations and 2020 for Employer Branding & People Engagement.

Send us your CV in English. Be part of Zebra family.

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Recommended Skills

  • Communication
  • Curiosity
  • Customer Service
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  • Italian
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Job ID: 100823