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Customer Service Representative Benelux CS at Mercedes job in Maastricht at Mercedes-Benz Customer Assistance Center Maastricht

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Customer Service Representative Benelux CS at Mercedes at Mercedes-Benz Customer Assistance Center Maastricht

Customer Service Representative Benelux CS at Mercedes

Mercedes-Benz Customer Assistance Center Maastricht Maastricht, NL Full Time
Required languages: Dutch / English / French
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The organisation
Mercedes-Benz Customer Assistance Center
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”!

The function
Do you enjoy building a relationship with clients and do you have perfect writing skills? 
Are you able to provide excellent service and provide the best solution for our customers?

Customer Service Benelux department
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.

What will you do
All inquiries and complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries.
As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately. You manage our services to customers and transfer product knowledge, all communication with the customers will be in Dutch or French. Our business language within the company is English.

Who are you

  • Good understanding of Customer satisfaction;
  • You are native in Dutch & (near) native in French;
  • Fluency in English (corporate language);
  • Good written and verbal skills;
  • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
  • Empathy and negotiation skills;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Act as our Brand ambassador.

We offer
We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

What do we offer

  • A “tailor made” individual development plan;
  • Transportation plan: free bike every three years, free public transport or contribution to fuel costs;
  • Collective health insurance at discounted rates;
  • Non-contributory pension plan;
  • 200 vacation hours (based on full time employment) that you can use right from the start!;
  • Holiday allowance: 8% of annual salary;
  • Competitive performance based salary growth;
  • Paid trainings;
  • Company result oriented bonus;
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Working Conditions

  • Full-time basis of 40 hours per week from Monday-Friday, part-time based contract can be discussed;
  • We provide an extensive three week initial training and a follow up buddy program of 2-3 months;
  • You will be offered a first contract with a duration of one year;

The procedure
In case of interest, please apply with CV and motivation letter in Dutch by clicking the 'Apply button'.

Recommended Skills

  • Computer Literacy
  • Customer Satisfaction
  • Customer Service
  • Diversity Awareness
  • English
  • Negotiation
Apply to this job.
Think you're the perfect candidate?
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Job ID: 84722