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Back Office Coordinator - English job in Sofia at TTEC

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Back Office Coordinator - English at TTEC

Back Office Coordinator - English

TTEC Sofia City-Sofia, BG Full-Time
Required languages: English
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We’re hiring and are looking to connect with you to help us ensure a smooth Supply chain as a Back Office Coordinator - English with TTEC in Sofia, Bulgaria.

Accepting digital applications for your protection and the protection of our employees : Apply online to connect with us.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC :

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.


As a TTEC Customer Experience Champion, You’ll Enjoy :

  • Competitive annual base salary;
  • Continuous paid training on the latest technology;
  • Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements;
  • 20 Annual leave days;
  • Relaxing room;
  • Potential for rapid advancement in many fields, and throughout 17 countries!

What You’ll be Doing :

As a Back Office Coordinator you will be responsible for performing various monitoring processes, capture and solve or address anomalies, answer to inquiries from the business via different tools. When needed the Coordinator will drive investigations and analyses of recurring and more complicated issues in close collaboration with the SMEs and other stakeholders to find a viable solution. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

On a typical day, you’ll :

  • Perform all regular monitoring processes to capture anomalies and to resolve them in the respective tool or system or address it and follow up closely with the relevant team;
  • Answer and solve customer requests;
  • B2B system monitoring.

Why You? What You Bring :

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following :

  • Fluency in English;
  • Strong analytical and problem solving skills;
  • Ability to manage multiple tasks simultaneously and work within tight deadlines;
  • Good Excel / Access knowledge;
  • SAP or other ERP system knowledge is an advantage;
  • Experience in support and services will be considered as advantage.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

 

Recommended skills

Microsoft Excel
Program Process Monitoring
Microsoft Access
Complex Problem Solving
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Job ID: 02V62