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Insurance Team Leader for Airbnb project - APA/CIP qualified at Webhelp Portugal

Insurance Team Leader for Airbnb project - APA/CIP qualified

Webhelp Portugal Lisbon Full Time
Required languages: English

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you'll be doing at Webhelp

As an Insurance Team Leader for Airbnb project, you will:

    • Supervise, monitor and develop a team of insurance Customer Advisors

    • Handle insurance escalation calls

    • Closely monitor the SLAs and KPIs of the project

    • Guarantee the continuous monitoring and improvement of the KPIs project by identifying performance gaps, analysing root causes, and developing strategies to improve the results of the team

    • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance

    • Create an inspiring team environment with an open communication culture

    • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth and internal progress in different job positions

    • Experience all the opportunities that living in Lisbon has to offer.

We'll be a great match if you:

    • Are fluent in English and any of the following: German, French, Spanish, Portuguese or Italian (written and oral)

    • Have at least 1 year of previous experience in Team Management (mandatory)

    • APA/CIP qualified or studying towards qualification with experience on the Irish market (mandatory)

    • Have good IT skills, especially in MS Excel / MS Office / Google G-suite

    • Have In-depth knowledgeof performance metrics (KPIs)

    • Have excellent communication and leadership skills

    • Are keen for the opportunity to relocate to Lisbon, Portugal.

What we offer you:

    • Strong compensation package (14 monthly payments per year plus bonus)

    • Monthly meal allowance paid in voucher card (net)

    • Private Health Insurance (from day 1)

    • Personal and career development programs and mentoring to develop skills

    • Possibility to participate in a growing multicultural project

    • Work in a diverse environment with people from over 75 nationalities

    • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

    • We promote inter-company mobility to work at any of our sites around the world

    • Relocation package and accommodation guaranteed (for 12 months)

    • We promote inter-company mobility to work at any of our sites around the world.

    • Workplace: Work on-site in Lisbon, Portugal with hybrid opportunities.

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal-opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Recommended Skills

  • Customer Service
  • English
  • French
  • German
  • Gsuite
  • Italian
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Job ID: ACQ19261