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Customer Service Agent - German Speaker at CPM International

Customer Service Agent - German Speaker

CPM International Barcelona, ES Full Time
Required languages: English / German
Apply on company site

Withings is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters, Withing designs, manufactures, and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

What will you be doing

Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.

Process: Process all client requests in accordance with company processes and guidelines across all product ranges.

Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.


What are we looking for? 👀

  • Have experience in the customer service industry and ideally a contact centre environment.
  • A fluent level of German (spoken and written) plus an advanced level of English.
  • To be well organised and able to prioritise your workload.
  • To be a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
  • To love giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.


What do we offer? 💡

  • Full-time contract (39hours/week)
  • Permanent contract (with 1 month probation period)
  • 24 holidays per year
  • We can offer two types of schedules as follows:
  • Monday & Tuesday - 8 am – 6:30 pm

    Wednesday & Thursday Between 9:00/9:30 am – 18:00/18:30 pm

    Friday WFH – Rotating schedule 09:00-17:00 / or 10:30-18:30

    Or standard schedule:

    Monday to Thursday 9:00/9:30 am – 18:00/18:30 pm - Fridays WFH 9:00/9:30 am - 5:00/5:30 pm

  • Salary, 23,000€
  • Start date: ASAP

If you want to know more, we are ready to meet you…….

Who we are

At CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

We’re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

Recommended Skills

  • Coordinating
  • Customer Experience
  • Customer Service
  • Diagnostic Skills
  • English
  • German
Apply to this job.
Think you're the perfect candidate?
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Job ID: 4764365628