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HR & Payroll Associate Netherlands - Dutch Speaker at NGA Human Resources

HR & Payroll Associate Netherlands - Dutch Speaker

NGA Human Resources Granada (GRA1), ES, ES Full-Time
Required languages: Dutch
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Overall objective of the Role  

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required 

Main Responsibilities 

Delivery Key responsibilities: 

  • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs 

  • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks  

  • Where applicable ensure Data Management is performed accurately and on time 

  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard 

  • Support with administration of recruitment requisitions, creation and communication of job offers, monitor job offers. 

  • Support users on how to navigate and use recruiting applications, learning applications, performance applications, succession planning applications and compensation applications. 

  • Support and maintain the learning management system. 

  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.  Also support the updating of DWIs 

  • Proficient in using systems and tools 

  • SOC Controls completed on time and with the necessary evidences  

  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate  

  • Highlight to Service Manager any deviations from the standard scope of service 

  • Ability to recognize and deal appropriately with sensitive and confidential information 

  • Successful completion of all learning objectives 

  • Time Recording to be completed accurately and on time 

  • NGA Security Standards are adhered and followed 

  • Contribute to team meetings and raise any issues immediately to your Service Manager 

  • Ensure you are up to date with all NGA HR announcements and communications 

  • Build good relationships with all lines of businesses where appropriate 

  • Update internal stakeholders, when needed, in a timely and accurate way 

  • Participates in projects and activities as needed and assigned 

Key Criteria to monitor performance  

  •  Adherence to all Security and Compliance procedures 

  • 100% Attainment of customer SLA agreements 

  • Adherence to quality standards 

  • Demonstrate professionalism and act responsibly 

NGA Core Competencies 

  • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.  

  • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement 

  • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities 

  • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities 

  • Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way 


Professional / 

Job Experience 

  • Knowledge of MS Office tools such as Excel, Word, and PowerPoint 

  • Flexibility to support a global and fast paced environment  

  • Attention to detail 

  • Excellent written and verbal skills 

  • Self-motivated and a willingness to learn  

Academic Degree 

Education and Training 


  • High school diploma or equivalent 

  • 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment 

  • HRIS knowledge 


  • Experience working with HR and payroll data  


Recommended Skills

Succession Planning
Attention To Detail
Team Working
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Job ID: 666219401