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German Speaking Sales/Customer Support Role - Part Time Contract job in Höchst im Odenwald at Massive Bio

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German Speaking Sales/Customer Support Role - Part Time Contract at Massive Bio

German Speaking Sales/Customer Support Role - Part Time Contract

Massive Bio Höchst im Odenwald, DE Full Time
Required languages: German
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German-Speaking Patient Advocate

Due to the rapid growth of our company, we seek a savvy German-speaking patient advocate to sell Massive Bio’s clinical trial enrollment services to patients and their caregivers. Requires skills in persuasion, motivational interviewing, and customer service.

This is a remote sales position and it will require a 15 hour/week commitment to begin with and has the potential to turn into a full-time role.

Key responsibilities will include:
  • Consultative selling of Massive Bio Services to cancer patients and caregivers
  • Make outbound calls to cancer patients and caregivers to expedite enrollment in Massive Bio services
  • Create and promote engaging digital content (e.g., email, social media platforms, esp. Facebook, Instagram, Twitter, and LinkedIn) Educate cancer patients and caregivers on Massive Bio services, clinical trials, and general oncology matters via inbound calls
  • Administrative: keep CRM systems current; follow up communication with patients/caregivers; report results to internal leadership and team members
  • Collect and communicate patients' feedback to Massive Bio's sales/marketing/product development/delivery operations teams

Qualifications and experience:
  • BS/BA degree or equivalent experience
  • 2+ years customer service sales, preferably healthcare based (e.g., home health equipment, individual health insurance plans) to consumers
  • Bilingual in German/English; fluent in German 
  • Familiarity with Medical Terminology and the Health Care System
  • Excellent oral and written communication skills

We would like to tell you more about our story, and how you can make a maximum impact in oncology patients’ lives.

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Recommended Skills

  • Sales
  • Marketing
  • Customer Service
  • Multilingualism
  • Administration
  • German Language
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Job ID: 7ea904e1da22