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French speaking Customer Service Executive job in London at Language Matters

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French speaking Customer Service Executive at Language Matters

French speaking Customer Service Executive

Language Matters London Full Time
Required languages: English / French
£25,000 - £26,000/Year
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Our client, a successful mobile app-based business, is looking for a French speaking Business Support Executive to join them in their Hatfield's office (30 minutes from King's Cross station).
This is a 12-month Fixed Term Contract where you will be working on a hybrid scheme (2 days from the office and the rest from home!) and you will be responsible for delivering outstanding technical support across the French & UK markets.

Your responsibilities will include:
  • Resolving customer queries via email, chat and phone
  • Providing technical support, dealing with invoice and payment queries
  • On-boarding new clients and customers
  • Liaising with other departments when required


About you:

It is essential for you to be a customer-oriented individual and to have superb problem-solving skills, as well as excellent French language skills. This is a thrilling opportunity to be part of, where you will have the chance to develop your skills within a growing organisation whilst being involved in an energetic and multilingual team!

Profile:
  • Required to be fluent in French and English, both written and spoken
  • Previous experience in Customer Service
  • Previous experience using Zendesk is desirable.
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills, able to work in a fast-paced environment


To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.

Recommended Skills

  • Communication
  • Customer Service
  • English
  • Interpersonal Skills
  • Multilingualism
  • Passionate
Apply to this job.
Think you're the perfect candidate?
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Job ID: JB 22779