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Airline Reservations with GDS skills - French Speaker job in Lisbon at Webhelp Portugal

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Airline Reservations with GDS skills - French Speaker at Webhelp Portugal

Airline Reservations with GDS skills - French Speaker

Webhelp Portugal Lisbon Full Time
Required languages: French
Apply on company site

About the job role:

As an Airline Reservations Advisor, you will create enthusiasm around the services of our customers and resolve emerging issues that customers may face with precision and efficiency. You will be part of an exciting adventure, where your project is a French airline specializing in Caribbean destinations, providing flights from France.

As a Customer Support Advisor, you will:

  • Manage the reservations back-office (ticket issuing, modification, and cancellation of reservations)
  • Assist clients in the after-sales process by answering inquiries regarding the reservations and attending potential requests about travel dates, promotional campaigns, among others.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.
  • Handle inquiries and provide timely responses accordingly to the company's regulation.
  • Ensure that the degree of satisfaction meets the customer and company needs

We offer you:

  • Competitive salaries (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • Health insurance with a dental plan (after 6 months of contract)
  • Relocation package - shared accommodation and flight reimbursement

Life at our company:
  • Working in a diverse environment with people of more than 75 nationalities
  • Benefit from our modern amenities, many discounts on local businesses, parties, and company events and much more!
  • We promote mobility between companies to work at any of our sites around the world
  • New and modern offices in Parque das Nações, Oriente, Portugal.

Recommended Skills

  • Claim Processing
  • Courtesy
  • Customer Service
  • Diplomacy
  • Sales Process
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: ACQ10868