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Spanish speaker customer support for social media project (m/f) job in Lisbon at Teleperformance Portugal

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Spanish speaker customer support for social media project (m/f) at Teleperformance Portugal

Spanish speaker customer support for social media project (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: English / Portuguese / Spanish
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Your Role

Are you passionate about social media and would like to build an international career working with a Global Fortune 500 company, focused on social presence? The time is now. We are looking for communicative professionals to provide customer support for our client’s new product. If you are interested in new communication tools and want to enter a world in which artificial intelligence, virtual reality and video walk together, you have the right profile for this position. You will be supported by the best professionals as well as have access to crucial training that will lead you to success in your new challenge.

Apply and be part of a multicultural team of more than 10.000 people from 95 nationalities.







Responsability

  • Addressing and resolving inbound customer support inquiries;
  • Deliver accurate and professional customer service by email, chat support, and/or phone;
  • Working with internal cross-functional partners to resolve customer inquiries;
  • Ensure each inquiry is “resolved” from the customer’s perspective, in a timely manner;
  • Actively contribute to a knowledge base of resolution;
  • Identify opportunities to improve ad products and the customer experience.




Your Profile

  • Proficient level of Spanish (C2 or native);
  • Upper intermediate level of English (B2);
  • Exceptional written and verbal communication skills;
  • Service-oriented mindset and approach to work;
  • The ability to thrive in a dynamic, team-focused environment;
  • Self-starter/self-motivated to achieve top performance standards;
  • Team player;
  • Ability to prioritize and manage tasks within a fast-paced environment.




Our Offer

  • Possibility of cooperation with leaders of different industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance since day one in the company;;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sports activities, and organized events.





Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





 

Recommended Skills

Self Motivation
Team Working
Verbal Communication
Spanish Language
English Language
Professional Customer Services
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Think you're the perfect candidate?
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Job ID: 23544