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Customer Service & Sales Representative - German market job in Valencia at Webhelp Spain

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Customer Service & Sales Representative - German market at Webhelp Spain

Customer Service & Sales Representative - German market

Webhelp Spain Valencia, ES Full Time
Required languages: English / German
17.000 € - 20.000 €/Año
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We are looking for German Customer Service & Sales Representative for one of our clients, a leading company in new technologies.

Responsibilities:

-Handle and close inbound calls (Consumer) to achieve quarterly quota
-Fast and effective response to inbound emails
-Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
-Quote creation and follow up
-Maximize Store revenue by upselling/cross-selling to increase order value and AOV
-Awareness of Online Store promotions and campaigns to maximize their success
-Ensuring personal knowledge of the portfolio is maintained
-Stock availability
-Cross language backup if needed
-Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
-Solve status queries
-Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We offer:

-Full-time (39 hours/week) from Monday to Friday and long-term contract
-Schedule: From 08:30 to 17:30
-Salary: 17.000 Euros gross/year + up to 2.500 Euros gross/year
-Regular and permanent incentives
-Specific compensation model based on over achievement

Candidate Profile:

- German native level speaker with fluent in English
-Strong communication skills
-Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
-Customer Driven and motivation to work in sales
- Achievement and target oriented
-IT knowledge and technical understanding
-Minimum of 1 year relevant experience
-Strong personal interest & curiosity in IT products and applications
-Real capability to listen to customers
-Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
-Exceptional customer facing and customer care skills

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

 

Recommended Skills

Customer Service
Upselling
Selling Techniques
German Language
English Language
Online Store

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Job ID: ACQ2505