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Microsoft Representatives for German Speaking Customers job in Αθήνα at Teleperformance Greece

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Microsoft Representatives for German Speaking Customers at Teleperformance Greece

Microsoft Representatives for German Speaking Customers

Teleperformance Greece Athens, Attiki, GR Contractor
Required languages: German / English
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Are you a fluent German speaker? This is your chance to work in our Microsoft Support team!

Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities to work with the world’s tech leader!

If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the German Microsoft Support team, in order to support customers from Germany, Austria & Switzerland.




What your responsibilities will be:

Depending on the team that successful candidates will join, responsibilities vary:

  • Identify Customers’ needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Maintain high customer satisfaction, provide and maintain strong, professional relationship with all customers and show empathy at all times


Qualifications:

  • Excellent communication skills in German (near native level)
  • Good command of English (B2+)
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills


What we offer:

Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 9000 people from 91 nationalities.

Other, German (Most Fluent Language), English (Business Fluency)

Recommended skills

Troubleshooting (Problem Solving)
German Language
Receptive
Internet Research
Customer Satisfaction
English Language
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Think you're the perfect candidate?
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Job ID: TPG_DE15