Description

For one of our clients, a uniquely inventive, technology-driven enterprise focused on the development of high-performance textiles, Webhelp Spain is looking for friendly and outgoing individuals, service minded and eager to support other people.
Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support.

Responsibilities

Contact Management

-Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
-Handle incoming customer contacts (via telephone, e-mail, or any other means - like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.
-Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
-Ensure correct presentation of the customer's corporate and brand images in all interactions.

Knowledge Management

-Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
-Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within Webhelp Spain guidelines.
-Enrich and localize the knowledge database from new incoming contacts.

Requirements

-Native Chinese level speaker and fluent English.
- Social media experience is a highly appreciated plus
- Senior Customer experience (at least 2 years would be ideal)

Soft Skills:

- Self motivated.
- Team player.
- Active listening skills.
- Supportive person.
- Outgoing and open minded.

We offer:

- We need to cover full-time and part-time positions.
-Full-time (39 hours/week) from 9.00 to 18:00
- Part-time (30 hours/week) from 8.00 to 14:00
- Permanent contract
-Salary: 20.000 Euros gross/year + up to 3.000 Euros gross/year in bonus (Full-time)
15.384,62 Euros gross/year + up to 2.3078,69 Euros gross/year in bonus (Part-time)
-Working hours: Monday to Friday
- Work location: Barcelona or hybrid.
-Career opportunities.
-Opportunity to join our international team.
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee. RRQ23-002335-1-CHINA - RRQ23-002334-1-CHINA