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Italian Customer Advisor for Tech Company, Portugal job in Lisbon at Sitel Portugal

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Italian Customer Advisor for Tech Company, Portugal at Sitel Portugal

Italian Customer Advisor for Tech Company, Portugal

Sitel Portugal Lisbon, PT Full-Time
Required languages: English / Italian
Competitive salary (14 monthly payments per year)
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Learn, lead & grow. #SitelPortugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.




Come and work with us.

Are you a tech enthusiastic and would like to work with a global leader printer provider?
Are you Italian native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in the sunny and happy Lisbon? 
So we have the perfect opportunity for you!
 
Your future project: join our Italian Customer Support team.
 
American founded, our client is one of the leading printing and personal systems technology company in the world. 


As a customer service specialist in this project, your daily responsibilities will include: 

  • Provide technical support to one of the world’s largest electronics companies, most notorious for their PCs and printers
  • Being part of a specialized team in customer’s requests through phone and written communication
  • Offering solutions for customers that need to optimize traditional information technology
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback



Maximize your experience.

To succeed in the role, you will need to have:
 

  • Native or proficient level of Italian (C2)
  • Intermediate level of English (B2)
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal



Gain stability, expand possibilities.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
     


Be bold. Be you.

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!


Apply today at [email protected].  



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Recommended skills

Complex Problem Solving
Written Communication
Communication
English Language
Italian (Language)
Attention To Detail
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Job ID: 457056300