Back-Office Representative for Airline Project - Dutch Speaker job in Lisbon at Webhelp Portugal

About Webhelp



Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.



About the job role:



As a Back-Office & Legal Representative, you will verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place.



Please note you will not deal with clients only with lawyers, legal officers, and national enforcement bodies.



As a Back-Office & Legal Representative, you will:

• Verify if transport operators are treating all passengers in accordance with their rights.
• Understand the customer's unique situations and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with different actors with lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.

We are looking for

• Proficiency in Dutch (C2) and fluency in English (B2)
• Excellent communication skills coupled with empathy and team spirit
• It and multitasking skills are valued
• Previous experience in a Travel Agency, Hotel, Customer Service or Supplier Department is a plus
• Previous experience in B2B interactions is a plus
• For non-EU residents, it is mandatory to have a valid work permit

We offer you

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal allowance paid in voucher card (net)
• Health insurance with a dental plan (after 6 months contract)
• Relocation package: shared accommodation and flight reimbursement

Life at our company

• Work with adventurous people from over 75 nationalities
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon (Parque das Nações, Oriente).

All submissions will be treated confidentially under the General Data Protection Regulation.



Webhelp Portugal is an equal opportunity employer.



Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.