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IT Support Specialist with Dutch and German job in Gdańsk at Wipro Technologies

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IT Support Specialist with Dutch and German at Wipro Technologies

IT Support Specialist with Dutch and German

Wipro Technologies Gdansk, Pomeranian, PL Full-Time
Required languages: German / Dutch
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Your responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic programs.
  • Determine the best solution for faster resolution of end users issue.
  • Educate and guide the end user through the problem solving.
  • Provide information on IT products or services based on end user query.
  • Record all issues and their resolution in IT ticketing tool.
  • Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed.

What are we looking for in a candidate?

  • Perfect if you have already experience in IT Customer Support
  • Good written and verbal communication skills in English, Dutch and German
  • Team player
  • Ability to handle curveballs
  • Goal-oriented focus
  • Interactive personality

We provide many benefits!

  • Relocation assistance - Accommodation, travel and other expenses covered
  • Medical Insurance
  • Life & Disability Insurance for employees and family members
  • Wipro Social Fund Scheme
German (Business Fluency), Dutch (Business Fluency)

Recommended skills

Dutch Language
German Language
Technical Assistance
English Language
Success Driven
Team Working
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Job ID: ITSDG