Operations Manager job in Lisbon at Webhelp Portugal

About the job role:

As an Operations Manager, you will guarantee customer relationship quality by ensuring that all the defined objectives are achieved, in response to the expectations of the client. You will lead a team of Senior Team Leaders and develop the team's skills. You will also oversee the production support.





As an Operations Manager, you will:

• Analyze project results and define the necessary action plans
• Ensure quality/customer demands efficiently
• Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
• Manage turn over and absenteeism and put in place necessary action plans
• Ensure the availability of production means (material, tools, technical resources) and human resources
• Ensure the reporting requirements of the project
• Prepare and lead production/steering committees and customer visits
• Performance of multiple tasks inherent to team management

We offer you:

• Competitive base salary according to experience
• Meal allowance paid in voucher card (7,23€ net per working day)
• Performance-based bonus
• Private Health Insurance with a dental care plan
• Continuous development and career growth opportunities on a local and global level

Life at our company:

• Work with a diverse environment with people from over 58 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, diverse company events.
• We promote inter-company mobility to work at any of our sites around the world.