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French Customer Advisor – Retail Project – Work from Home, Oeiras job in Lisbon at Webhelp Portugal

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French Customer Advisor – Retail Project – Work from Home, Oeiras at Webhelp Portugal

French Customer Advisor – Retail Project – Work from Home, Oeiras

Webhelp Portugal Lisbon, PT Full Time
Required languages: English / French
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Join our team!

As a Customer Care Advisor, you will:
  • Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending potential requests.
  • Become a specialist in our Client’s products and services
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situations and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
 
 
We are looking for:
  • Native or Proficient in French (C2)
  • Fluency in English (B2)
  • Previous experience in Customer Service is highly valued
  • Excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Familiarity with Pet-related stuff is highly valued
  • Have a positive and can-do attitude
  • For non-EU residents, it is mandatory to have a valid work permit.
 
We offer you:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance in voucher card
  • Health insurance with a dental plan
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to do Work from Home*
 
Life at our company:
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Oeiras, Tagus Park, Portugal.
 

Recommended Skills

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Customer Service
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Job ID: 852