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Team Leader with German at Conectys

Team Leader with German

Conectys Lisbon, PT Full-Time
Required languages: English / German
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You come with:

  • C1 level of English + C1 German
  • Easily adaptable to new circumstances, technologies and procedures. Pro-active, self-starter, and ambitious,
  • Well-organized and able to handle administrative tasks efficiently.
  • Ability to assimilate information and learn quickly, self-study oriented,
  • At least 1-2 years experience in managing a team of at least 10 people (preferably in the BPO industry), with sufficient understanding of People Management, tools, processes, and methodologies,
  • Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
  • Ready to work on a rotating shift schedule including the weekends and national holidays

Your day in Conectys:

  • You will consult for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
  • You will manage day to day operational interactions with the Client(s)
  • You will coordinate day-to-day activities in order to meet or exceed Service Level Agreements
  • You will report on the overall performance of the team and suggest possible areas of improvement
  • You will manage staff schedules, staff recruitment, training, performance evaluation and monitoring
  • You will define and organize processes and use of tools
  • You will define and manage the tasks, roles, and responsibilities of the customer teams

We have for you:

  • Working on an international project
  • Working from home possibility
  • Multicultural and multilingual environment
  • Working with social media and new internet technologies
  • The office located in the city center
  • Benefits: medical healthcare & meal ticket
 

Recommended skills

Scheduling
Curiosity
Training
Recruitment
Performance Appraisal
Coordinating
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Job ID: 848