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Spanish speaking with Portuguese Customer Representative job in Barcelona at Webhelp Spain

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Spanish speaking with Portuguese Customer Representative at Webhelp Spain

Spanish speaking with Portuguese Customer Representative

Webhelp Spain Barcelona Full Time
Required languages: Portuguese / Spanish
16.000 € - 20.000 €/Año


Description

Would you like to work in an international company?

If so, read on!

We are looking for a person to support the customer service of one of our customers.

After receiving a complete training, the new manager will be responsible for:

- Answer incoming calls from customers (through phone, email, voice email, biper or other alerts) and solve the demands of users.
- Record call details in call management systems to provide a response and resolution within the ANS.
- Maintain service and product knowledge and the skill associated with specific applications for individual customers.
- Intensify issues of potential service initially with the Mentor.
- Follow all processes and procedures of the project.
- Ensure the maintenance of the contractual ANS.
- Provide coverage to other Agents during their absence, either within their own team or in others.
- Work with Supervisors/mentors on specific projects where needed.
- Understand and fulfill administrative tasks such as vacation, sickness and overtime forms accurately and appropriately.
- Attend regular team meetings.
- Perform additional tasks requested by the Supervisor or Mentor related to the maintenance of service performance, quality and customer satisfaction.

Conditions:

- Full-time contract of 39 hours
- Salary: 16,732.21 euros gross per year + up to 2.280 euros gross / year in bonus
- Temporary contract with possibility to be extended.
- Schedule: shift 10:00 - 19:00 from Monday to Thursday, Friday 10:00 - 17:00
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

Requirements

Requirements:

- Person with demonstrable experience in customer service and call
reception
- Agile and eager to work
- Responsible
- Good communication and organizational skills
- Enthusiastic person with a lot of empathy
- Flexibility and proactivity.
- Spanish is a native language , Portuguese and English at a high level



***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Referencia

RRQ22-006729-1-SPAIN

Recommended Skills

  • Agile Methodology
  • Communication
  • Coordinating
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  • English
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Job ID: ACQ14654