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Operations Manager English Speaker at Webhelp Portugal

Operations Manager English Speaker

Webhelp Portugal Lisbon Full Time
Required languages: English

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you'll be doing at Webhelp

As an English-Speaking Operations Manager, you will:
  • Supervise a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed
  • Support and analyze project budget and resource allocation
  • Handle day-to-day operations with a focus on analytics, coaching, recognition, and performance management
  • Interact regularly with the clients to share updates, lead operational and project/ program level reviews
  • Be responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results
  • Be operationally focused with a solid understanding of the workflow with skills to handle client interactions
  • Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable.
  • Advocate on behalf of clients and represent clients' needs as appropriate to senior management.

  • Have a degree in Business Management or a related field
  • Have an excellent English level
  • Have previous experience working with cross-functional teams
  • Experience with operations management environment
  • Have excellent verbal and written communication skills and very good Ms Office (Excel) knowledge

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

What we offer you:
  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance (after 6 months)
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule from Monday to Saturday
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • Workplace: Work on-site in Lisbon, Portugal

Webhelp is an equal-opportunity employer.

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Recommended Skills

  • Business Management
  • Communication
  • Data Analysis
  • Job Satisfaction
  • Microsoft Excel
  • Microsoft Office
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Job ID: ACQ17637