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French speaker Customer Support for fashion industry (m/f) job in Lisbon at Teleperformance Portugal

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French speaker Customer Support for fashion industry (m/f) at Teleperformance Portugal

French speaker Customer Support for fashion industry (m/f)

Teleperformance Portugal LISBON, PT Full-Time
Required languages: English / French
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Your Role

Do you love to communicate and are interested in the fashion industry? As an e-Commerce Customer Support Representative, you will provide reassuring and friendly customer service by e-mail, for the French market. Your main goal will be delivering resolutions, while building a positive brand image, maintaining a high level of service awareness at all time.




In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery. Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the "COVID Clean" certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus. At Teleperformance Portugal, you will find what you are looking for: experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance. We remain committed to the necessary measures so that all TP employees are and feel safe at work!






Responsibility

  • To assist customers with any issues with regards to their returns or their orders via email or phone;
  • To help customers to register online and/or to process their orders;
  • Deal with complaints and escalation process when necessary;
  • To be able to deal with customers with late returns and faultygoods;
  • Liaise with shipping department over issues raised by customers with regard to either orders or returns;
  • Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
  • Maintain a high level of service awareness at all time;
  • To help customers with product enquiries.





Your Profile

  • French near native speaker;
  • Fluent level of English (B2);
  • Previous experience in customer service environment preferred;
  • Passion for fashion and trends. Capable of accessorizing and providing styling advice;
  • Demonstrate ability to handle and resolve complaints;
  • To help customers with product enquiries.





Our Offer

  •   Excellent work opportunity in a dynamic leading multinational company;
  •   Possibility of cooperation with leaders in various industries;
  •   Stable work and career progression;
  •   Investment in training and personal development;
  •   Facilities centrally located with an excellent public transportation offer and with canteen included;
  •   Health Insurance since day one in the company;
  •   Possibility to live in one of our apartments;
  •   Initial flight expenses refund;
  •   Annually complementary return flight to your home country (within Europe);
  •   Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  •   Free Portuguese language courses, sport activities and organized events.






Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.


With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered ten times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the “Young Talents Attraction” Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.


Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.



Recommended Skills

Finance
Accounting
French Languages
English Language
Customer Support
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Job ID: 94637