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French speaking Customer Experience Specialist job in Newcastle upon Tyne at Language Matters

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French speaking Customer Experience Specialist at Language Matters

French speaking Customer Experience Specialist

Language Matters Newcastle upon Tyne, UK Full-Time
Required languages: English / French
£20,000.00/ year
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We are looking for a French speaking Customer Experience Specialist to join the multilingual customer service team of a successful gaming company that is based in Newcastle. In this role you will provide first-class customer support to gamers and resolve technical issues. The role is a 1-year contract with high protentional for the contract to go permanent. The company is currently working from home, but you will be required to work from their Newcastle office once it is safe to do so.

Your responsibilities will include:
  • Providing first-class customer support to gamers by troubleshooting and resolving technical issues via various channels
  • Maintaining a deep knowledge of the company's products and processes and keeping up to date with any changes to ensure the best customer experience
  • Taking ownership of an issue and following it through to a solution where the customer is satisfied
  • Supporting new projects and the wider business as and when required


About you:

The ideal candidate will be passionate about gaming and will have strong technical skills and excellent French language skills. You will be proactive in helping and understanding the needs of the customer and must be solution-focused. When it is safe to do so, you will be required to work from the company's state-of-the-art office in Newcastle, so it is important that you live within a commutable distance from Newcastle or are willing to relocate. A relocation package is available for those willing to relocate from elsewhere in the UK.

Profile:
  • Required to be fluent in French and English, both written and spoken
  • Previous experience in a customer service, customer support or helpdesk role
  • Strong technical skills and the ability to troubleshoot effectively in a gamer support environment
  • Passionate about gaming and preferably a gamer yourself
  • Strong communication and organisational skills
  • Great attention to detail, solution-focused and innovative
  • Living within a commutable distance from Newcastle or willing to relocate from elsewhere in the UK


To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
 

Recommended skills

English Language
French Languages
Multilingualism
Customer Support
Troubleshooting (Problem Solving)
Complex Problem Solving
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Job ID: DH 04/02